Acrobat Pro 2025 on OS 15.1 not displaying certain fonts

[Michael_TSM]

OS: 15.1

Acro Pro: 2025.001.20432

Certain system and non-system fonts do not display at all when viewing in Acrobat Pro 2025.001.20432 on OS 15.1. The affected PDFs were exported from either XD v57.1.12 or XD 58.0.12 (I know it's in maintenace mode but I'm stuck w/ it for now). This includes both legacy PDFs created weeks, months ago as well as newly created PDFs. The same fonts view fine when PDFs are exported form other Adobe apps such as ID, AI, etc. Some interesting facts.

OS 15.3

Acro Pro 2025.001.20432 does NOT view properly

Acro Reader 2025 does NOT view properly

Chrome views properly

WorkFront Proof views properly

Acro Pro 2024.004.20219 views properly

Windows 10 Enterprise 22H2

Acro Pro 2025.001.20432 views properly

Switching to "New" Acrobat does not correct the problem nor have numerous other setting changes and uninstall/reinstalls I have tried.

To illustrate, I've attached a screen grab of a simplified test file. On the left side you will notice the fonts that are missing as compared to the image on the right.

Looking for both a long term fix as well as a dmg of Acrobat 2024 as it is not available in CC. Thank you.

[ravinderg62643219]

Hi @IceFloe 

Yes, team is on it as well.

[Dimintek]

Likewise corrected here running MacOS 15.3.3

However, Acrobat Updater needed to be manually launched from within Acrobat using Help > Check For Updates — uninstalling and reinstalling from Creative Cloud manager app did not update to the 2025.001.20438 version.

[Greg Pinkman]

have the exact issues spent hours uninstalling reinstalling app without success i have a macbook air that is running an older version 2024 veiws fine both 2025 and 2024 print fine its just a viewing issue can not revert back to older app as adobe took that away with acrobat for unknow reason

 hope they get this worked out now i will need to pack around two laptops

[Amal. · Accepted solution]

Hi there,

Thanks for reaching out.

This issue has been resolved in the latest version 25.001.2043x of the application. Please follow these steps to update:

1. Open the application and navigate to Help in the top menu.
2. Click on Check for Updates and install any available updates.
3. Once the update is complete, restart your computer to ensure the changes take effect.
   
   
   

[Greg Pinkman]

That did it all good now with the latest update

Thank You,
greg pinkman
orders@woodfieldprinting.com