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Acrobat Pro 7-day free trial

New Here ,
Dec 17, 2023 Dec 17, 2023

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Last month on the 7th, I subscribed to a 7-day free trial of Acrobat Pro for a one-time personal use. I read the email sent to me stating that I would be entitled to a full-refund and no fees if I cancelled by the 28th of November. However, no invoice appeared on my account for the trial after 7 days, so I assumed the free trial automatically expired without any fees. What I failed to realise was that Adobe created a separate account with a different name and private relay Apple ID email, where all the invoices were being sent. I didn't know this happened because I have used free trials from Adobe before, and they would all appear on my invoices as shown below without creating a separate account:

 

Because of this, I have been unknowingly paying for this service for 2 months, and incurred an additional cancellation fee after finding out this fact. Would I be able to receive a full refund for this oversight?

 

Order Number: xxxxxxx

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Community Expert ,
Dec 17, 2023 Dec 17, 2023

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If so, only Adobe would be able to do it. You need to contact them directly, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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Community Expert ,
Dec 17, 2023 Dec 17, 2023

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@Ja Do34310363hlym 

I removed the screenshot from your post. This is a public forum, not Adobe support.

 

Jane

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