Acrobat Pro 9 crashes when opened on network accounts

[_msingerman_]

We use network logins via Open Directory on our network. For users with either 10.5.4 or 10.4.11, whenever they try to open Acrobat on their network accounts, it hangs and eventually crashes. It will open fine on local machine accounts. This has been seen on all machines, be their Intel or G5. Here is the crash log via console. Any ideas?

Process: AdobeAcrobat [10758]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 9.0.0 (9.0.0)
Code Type: X86 (Native)
Parent Process: launchd [83]

Date/Time: 2008-09-03 16:29:56.664 -0400
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 libSystem.B.dylib 0x921b2b9e __kill + 10
1 libSystem.B.dylib 0x92229ec2 raise + 26
2 libSystem.B.dylib 0x9223947f abort + 73
3 libstdc++.6.dylib 0x93706005 0x936be000 + 294917
4 libstdc++.6.dylib 0x9370410c __gxx_personality_v0 + 1108
5 libstdc++.6.dylib 0x9370414b std::terminate() + 29
6 libstdc++.6.dylib 0x93704261 __cxa_throw + 101
7 com.adobe.Acrobat.framework 0x8097b2cb CopiesPagesPDE_Open + 8743607
8 com.adobe.Acrobat.framework 0x8093cbb6 CopiesPagesPDE_Open + 8487842
9 com.adobe.Acrobat.framework 0x8093be15 CopiesPagesPDE_Open + 8484353
10 com.adobe.Acrobat.framework 0x8093d400 CopiesPagesPDE_Open + 8489964
11 com.adobe.Acrobat.framework 0x80d05fc7 0x7feb8000 + 14999495
12 com.adobe.Acrobat.framework 0x80d06172 0x7feb8000 + 14999922
13 com.adobe.Acrobat.framework 0x808c7a88 CopiesPagesPDE_Open + 8008308
14 com.adobe.Acrobat.framework 0x807709d0 CopiesPagesPDE_Open + 6603196
15 com.adobe.Acrobat.framework 0x80770bbb CopiesPagesPDE_Open + 6603687
16 com.adobe.Acrobat.framework 0x80005c8b RunAcrobat + 1357585
17 com.adobe.Acrobat.framework 0x800059c0 RunAcrobat + 1356870
18 com.apple.CoreFoundation 0x96973b45 CFRunLoopRunSpecific + 4469
19 com.apple.CoreFoundation 0x96973cf8 CFRunLoopRunInMode + 88
20 com.apple.HIToolbox 0x92cc9da4 RunCurrentEventLoopInMode + 283
21 com.apple.HIToolbox 0x92cc9bbd ReceiveNextEventCommon + 374
22 com.apple.HIToolbox 0x92cc9a31 BlockUntilNextEventMatchingListInMode + 106
23 com.apple.AppKit 0x948b7505 _DPSNextEvent + 657
24 com.apple.AppKit 0x948b6db8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
25 com.apple.AppKit 0x948afdf3 -[NSApplication run] + 795
26 com.adobe.Acrobat.framework 0x7febb18c RunAcrobat + 3090
27 com.adobe.Acrobat.framework 0x7feba6b8 RunAcrobat + 318
28 com.adobe.Acrobat.Pro 0x00002e8b start + 2371
29 com.adobe.Acrobat.Pro 0x0000264a start + 258
30 com.adobe.Acrobat.Pro 0x00002571 start + 41

Thread 1:
0 libSystem.B.dylib 0x9214b68e __semwait_signal + 10
1 libSystem.B.dylib 0x9217636d pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x917f7460 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x91809d92 CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x921756f5 _pthread_start + 321
5 libSystem.B.dylib 0x921755b2 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x9214b68e __semwait_signal + 10
1 libSystem.B.dylib 0x9217636d pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9376724f TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x9374618e TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x93766ecc MPWaitOnQueue + 208
5 AdobeACE 0x7fc1dd8d ACEMPThread::Task(

[jtharveyjr]

Al,

Is it important to delate the same folder that is being aliased from the ~/Library/Application Support/Adobe/Acrobat/ directory?

Thanks!

JT

[AppleSiebi71]

Hi all,

I had troubles with the same as discussed in this thread. I was successful with the following:

1. Log in as a Network User
2. Go to /Users/Shared/
3. If you are on an Intel based Mac create a folder in /Users/Shared/ named 9.0_x86 if you are on a Mac that is a G5/G4 create a folder named 9.0_ppc

At this point you should have created either
/Users/Shared/9.0_x86/
/Users/Shared/9.0_ppc/

4. Go to ~/Library/Application Support/Adobe/Acrobat/ and trash the 9.0_x86 or 9.0_ppc folder contained within
5. Go to Applications/Utilities/ and open Terminal
6. Enter one of the following into the Terminal
If you are on an Intel based Mac enter
ln -s /Users/Shared/9.0_x86 ~/Library/Application\ Support/Adobe/Acrobat/9.0_x86
If you are on a G5/G4 Mac enter
ln -s /Users/Shared/9.0_ppc ~/Library/Application\ Support/Adobe/Acrobat/9.0_ppc
7. Open up Acrobat 9 and it should work!

Be sure, you had opened Acrobat before at least one time. Otherwise the files are not there. And you have to do this for every network user on every client he/she should work.

Regards and good luck.

Stefan

[John_Lockwood]

I was aware of the possibility to symbolically link folders to get round Adobe's bug. Note: you can automate this if you are using Leopard or Snow Leopard Server via Managed Preferences. However users (read paying customers) should not have to go through such contortions to get round a now very old bug.

For what its worth, there maybe another workaround.

Recently I had to reconfigure all our Network Logins and Network Home Directories so that they are accessed via NFS and not the more usual AFP. This was nothing to do with Adobe software. However it seems that this may have as an unintended side effect, also 'cured' this Adobe Acrobat bug. It would be useful if someone else who has seen this bug, could see whether NFS shared Network Home Directories also cures the problem for them.

Note: If you have your Share holding the Network Home Directories shared by both NFS and AFP, the clients seem to prefer connecting via AFP even if you have set Open Directory to use NFS. Therefore you need to share it only via NFS to ensure NFS is being used. A side effect of using NFS is that the forward slash '/' character is no longer allowed in file or folder names, this is not a big issue as the forward slash should be avoided anyway.

[_Tom_Tubbiola_]

Has anyone had a chance to test with the new Acrobat 9.1 patch?

Tom

[_M__Zörkler_]

Yes, I installed Acrobat 9.1 yesterday on our Test-Network-Mac and it doesnt work.

[_John_Lekawaski_]

Sam problem here Is there another patch for this comming out soon? ________________________________________________________________
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[_shadow_long_]

confirmed 9.1 push didn't fix the problem. wondering if we plan any near future patch for this? thanks in advance.

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[Fred_beauxarts]

Hi, I had the same issue with acrobat Pro and Reader 9 and network
accounts. I followed the solution of Rene with NRH and i added few
lines in the file "LIclean.hook" to resolve the crash.

then log in as root and navigate to /etc/hooks
Open LIclean.hook with vim for example:

Add lines:

# acrobat Pro and reader 9 crashes

cp -f /Users/$LocalAdminUser/Library/Preferences/com.adobe.
118.registration "$home_loc"/Library/Preferences
cp -f /Users/$LocalAdminUser/Library/Preferences/com.adobe.acrobat.
90.sh.plist "$home_loc"/Library/Preferences
cp -f /Users/$LocalAdminUser/Library/Preferences/
com.adobe.Acrobat.Pro_x86_9.0.plist "$home_loc"/Library/Preferences
cp -f /Users/$LocalAdminUser/Library/Preferences/
com.adobe.Reader_x86_9.0.plist "$home_loc"/Library/Preferences

Most important thing is that the main admin user (UID 501) has
launched these apps and so that files are there.... otherwise this
will not work... and be sure, when you launch acrobat pro or Reader
with the main admin user, that the registration's window doesn't
appear.

Fred

[neidadddda]

We have the same problems. Adobe told us in polite terms to f.off.

Illustrator problems aswell. (make a script that copies the preference files to the users library/preferences/Adobe Illustrator CS4 Settings) This solves the problem. Illustrator manages to create the folder, but not the files within (way to go adobe)

We are in the process of relocating and are contemplating to stop teaching adobe software. Issues like this does not further adobes cause.

[MichaelKazlow]

Adobe did no such thing. What they probably told you it was an unsupported configuration. If the software is not designed to run in that environment, there is nothing tech support can do to change how the software is written. You can however suggest a change for the future:

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

[John_Lockwood]

MikeKazlow wrote:

Adobe did no such thing. What they probably told you it was an unsupported configuration. If the software is not designed to run in that environment, there is nothing tech support can do to change how the software is written. You can however suggest a change for the future:

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

I am not sure if your reply was intended for me or not. However I can assure you that Adobe did specifically fix this bug (working with Network Logins) in Acrobat Pro 8.1 and I know this because I was officially invited by Adobe to be a beta-tester of 8.1 to ensure this bug that I had reported and pursued back then, was fixed. I still have all the email correspondence from Adobe.

Saying Network Logins are not supported is preposterous. It would be no different to saying "Yes we sell Acrobat for Mac, but it is not supported to work on Macs AT ALL". Network Logins are not some esoteric option, they are a standard function, one that has been part of Mac OS X for years and years, and as mentioned, Adobe have previously specifically fixed this problem once before.

The reality is that this bug is even worse in Acrobat Pro 9, than it was for Acrobat Pro 7.0 and 8.0 since you used to be able to at least run the application and now you cannot even do that.

[mpola2702]

Hi,

someone has found a solution?

Mario

[Patricia_Isaac]

I have had the same problem the last week. It worked fine before, but just shuts down when I try to open it. How do I uninstall it if I can't even open it???

thanks, Pat

[Phillip_M_Jones]

Supposedly this is a bug Adobe knows about but hasn't found a cure for, yet.

[Patricia_Isaac]

Thank you for your reply. How do I uninstall it if I can't even open

it? Right now I can get no pdf files. I would like to go back to

preview....

Pat

www.fineartbypatricia.com

http://newbypat.blogspot.com/

[Phillip_M_Jones]

If you'll rephrase you question to Is there any works arounds for Acrobat 9 Crashes when openned on a Network?

I believe several of the Acrobat Regulars may have a workaround.

[Patricia_Isaac]

Okay, my acrobat crashes on opening in Safari and even if I open it by itself. I want to get rid of it and go back to Preview. Is there anyway to do this?

Pat

[Phillip_M_Jones]

from finder select a bunch of PDF's.

Then do a summary Get info.

Then when the sumary get ifo box opens select Preview to open Pdf's click use this application to open Files of this type.

[Patricia_Isaac]

Thanks you so much. that worked. Maybe some day Adobe will fix Acrobat.

Pat

www.fineartbypatricia.com

http://newbypat.blogspot.com/

[Phillip_M_Jones]

Patricia Isaac wrote:

Thanks you so much. that worked. Maybe some day Adobe will fix Acrobat.

Pat

www.fineartbypatricia.co

http://newbypat.blogspot.com/

Glad to be of help.

[Patricia_Isaac]

Another problem for you. Preview works fine now for pdf files on m

desktop folders, but it won't let me open any pdf files from the web.

Safari quits and a box comes up that says it may be due to the

adobeACE plugin ????

Pat

www.fineartbypatricia.com

http://newbypat.blogspot.com/

[Phillip_M_Jones]

IF so then, don't application type just yet.

Next do get info on the acrobat then the reader aplications.

locate a section called plugins click to open  Drop down menu. locate ACEPlugin and uncheck. now  quit get info. Now attempt to open the document(s) first with acrobat then reader.

If  Acrobat or Reader doesn' Crash you have found your problem. Then you need to update  both to 9.1.1 and Try with plugin on and then off. If it doesn't crash  turn plugin back on. If plugin causes Crash then you need to go acrobat Feed back and put in complaint giving all necessary info.

If you want to be able to view pdf's go to google and type in PDFViewer and if the name Schubert comes up down load that plugin and remove the adobe pdfPlugin

works with Safari, FireFox, SeaMonkey, OmniWeb, Opera, iCab and others. Does not work with IE.

[Patricia_Isaac]

Hi, I did what you said and there is no ACEplugin. I found Schubert,

should I just download that?

Pat

www.fineartbypatricia.com

http://newbypat.blogspot.com/

[Phillip_M_Jones]

go ahead and download and install in interent plugins. if your using Safari should let you see the PDF. Don't forget to remove AdobePDF plugin. The two clash

[Patricia_Isaac]

okay, where is the adobe pdf plugin? There was no AdobeACE on the

info panel.

Pat

www.fineartbypatricia.com

http://newbypat.blogspot.com/