Acrobat Pro 9 crashes when opened on network accounts

Report · Sep 03, 2008

We use network logins via Open Directory on our network. For users with either 10.5.4 or 10.4.11, whenever they try to open Acrobat on their network accounts, it hangs and eventually crashes. It will open fine on local machine accounts. This has been seen on all machines, be their Intel or G5. Here is the crash log via console. Any ideas?

Process: AdobeAcrobat [10758]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 9.0.0 (9.0.0)
Code Type: X86 (Native)
Parent Process: launchd [83]

Date/Time: 2008-09-03 16:29:56.664 -0400
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 libSystem.B.dylib 0x921b2b9e __kill + 10
1 libSystem.B.dylib 0x92229ec2 raise + 26
2 libSystem.B.dylib 0x9223947f abort + 73
3 libstdc++.6.dylib 0x93706005 0x936be000 + 294917
4 libstdc++.6.dylib 0x9370410c __gxx_personality_v0 + 1108
5 libstdc++.6.dylib 0x9370414b std::terminate() + 29
6 libstdc++.6.dylib 0x93704261 __cxa_throw + 101
7 com.adobe.Acrobat.framework 0x8097b2cb CopiesPagesPDE_Open + 8743607
8 com.adobe.Acrobat.framework 0x8093cbb6 CopiesPagesPDE_Open + 8487842
9 com.adobe.Acrobat.framework 0x8093be15 CopiesPagesPDE_Open + 8484353
10 com.adobe.Acrobat.framework 0x8093d400 CopiesPagesPDE_Open + 8489964
11 com.adobe.Acrobat.framework 0x80d05fc7 0x7feb8000 + 14999495
12 com.adobe.Acrobat.framework 0x80d06172 0x7feb8000 + 14999922
13 com.adobe.Acrobat.framework 0x808c7a88 CopiesPagesPDE_Open + 8008308
14 com.adobe.Acrobat.framework 0x807709d0 CopiesPagesPDE_Open + 6603196
15 com.adobe.Acrobat.framework 0x80770bbb CopiesPagesPDE_Open + 6603687
16 com.adobe.Acrobat.framework 0x80005c8b RunAcrobat + 1357585
17 com.adobe.Acrobat.framework 0x800059c0 RunAcrobat + 1356870
18 com.apple.CoreFoundation 0x96973b45 CFRunLoopRunSpecific + 4469
19 com.apple.CoreFoundation 0x96973cf8 CFRunLoopRunInMode + 88
20 com.apple.HIToolbox 0x92cc9da4 RunCurrentEventLoopInMode + 283
21 com.apple.HIToolbox 0x92cc9bbd ReceiveNextEventCommon + 374
22 com.apple.HIToolbox 0x92cc9a31 BlockUntilNextEventMatchingListInMode + 106
23 com.apple.AppKit 0x948b7505 _DPSNextEvent + 657
24 com.apple.AppKit 0x948b6db8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
25 com.apple.AppKit 0x948afdf3 -[NSApplication run] + 795
26 com.adobe.Acrobat.framework 0x7febb18c RunAcrobat + 3090
27 com.adobe.Acrobat.framework 0x7feba6b8 RunAcrobat + 318
28 com.adobe.Acrobat.Pro 0x00002e8b start + 2371
29 com.adobe.Acrobat.Pro 0x0000264a start + 258
30 com.adobe.Acrobat.Pro 0x00002571 start + 41

Thread 1:
0 libSystem.B.dylib 0x9214b68e __semwait_signal + 10
1 libSystem.B.dylib 0x9217636d pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x917f7460 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x91809d92 CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x921756f5 _pthread_start + 321
5 libSystem.B.dylib 0x921755b2 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x9214b68e __semwait_signal + 10
1 libSystem.B.dylib 0x9217636d pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9376724f TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x9374618e TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x93766ecc MPWaitOnQueue + 208
5 AdobeACE 0x7fc1dd8d ACEMPThread::Task(

Report · Sep 18, 2008

We are having the same problem with Reader 9 on our 10.4.11 macs. Local users have no problem, but network users all experience a stall that requires a force-quit. It's disheartening to see that you have no responses after 15 days.

We recently downloaded a parking permit from one of our local community colleges and normally we would just use the preview app, but this document requires reader 9. So much for PDF being a standard any more.

Report · Sep 22, 2008

Hello, we also have the same Problem and there seems to be no solution.
So i started a call at Adobe.

But at the free technical support they cannot help me with this.
I should use this user to user forum.

Thanks Adobe for testing your software!

Report · Sep 22, 2008

Do you mean that you're trying to open the application itself over a network, or is the application installed locally and the files are opened over a network?

Report · Sep 22, 2008

the application is locally installed. The user's home directory is on the server.

Report · Sep 23, 2008

We are having a similar problem.
I have tried various preferences/permissions/etc. with no luck.

It has also been documented/discussed on the Macintosh Management
list on Apple.

The only "solution" so far has been the suggestion to remove Acrobat Reader.

cpm

Report · Sep 26, 2008

Has anyone tested this issue using a "Mobile" user account? All of the systems we set up are either AD or OD accounts but are always set up as a mobile user.

I will try to test this in one of our environments as soon as we get a copy of 9 installed.

Report · Oct 03, 2008

I am having this problem with the plugin and the Acrobat application. The programs are local and the accounts and homes are on the network. I removed the Adobe pdf plugin and now Safari doesn't crash 10 seconds after opening a pdf. Acrobat Pro 9 does the same thing. So we are using Preview.

Report · Oct 24, 2008

Late October and the problem still exists (at least for me) Anyone found a fix?
thanks
Jim Pattison

Report · Oct 27, 2008

No Fix yet....
Adobe Still refuses to help over the phone,
or even send word to programmers.
They even were brazen enough to blamed it on the network,
which works for every other application I've installed. Curious.

Report · Nov 05, 2008

Since so many of you seem to be having this particular issue with remote user directories then this scenario was likely not tested by Adobe. The question to ask yourselves is "Did this ever work?" If it did, then what has changed? If not, then it may not be possible to get it to work at this time.

Sanctus

Report · Nov 05, 2008

It has been working fine with Acrobat 8 and Domain accounts for a long time now.

Report · Nov 06, 2008

So, what has changed? If you are using Acrobat 9.0 and not version 8.0 then obviously the version of Acrobat, but has anything else changed? Server version? Did you previously use Tiger Server and move to Leopard server?

Sanctus

Report · Nov 06, 2008

To all concerned: This is a known issue with people using folder redirection software. To my knowledge Adobe is working on an update that will address this issue; however there is no release date as far as I have seen on the Internet. Acrobat 8 will not cause this issue.

Report · Nov 06, 2008

Sanctus, to answer your question more fully, the version of server doesn't seem to make a difference, in that Reader 7 or 8 will work fine with accounts hosted on a OS10.4.x server or on a 10.5.x server. Reader 9 won't work with accounts hosted on a 10.5.x server ( I haven't tested it with a 10.4.x as it easier to roll back the Reader version than it is the server version)

Jim

Report · Nov 06, 2008

Just to possibly further help Adobe:

In my cases the accounts are set up as Mobile Users. The controller can either be an Open Directory or an Active Directory server. I have seen the issue under both environments.

Tom

Report · Nov 07, 2008

Can a few of you post the error message(s) and crash logs text? Just want to see if it's the same basic error.

~Steve

Report · Nov 10, 2008

Here you go-there is no error message-Reader just locks up Process: AdobeReader [1315] Path: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader Identifier: com.adobe.Reader Version: 9.0.0 (9.0.0) Code Type: X86 (Native) Parent Process: launchd [192] Date/Time: 2008-10-24 14:15:06.860 -0500 OS Version: Mac OS X 10.5.5 (9F33) Report Version: 6 Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Crashed Thread: 0 Thread 0 Crashed: 0 libSystem.B.dylib 0x92c0ab9e __kill + 10 1 libSystem.B.dylib 0x92c81ec2 raise + 26 2 libSystem.B.dylib 0x92c9147f abort + 73 3 libstdc++.6.dylib 0x95682005 0x9563a000 + 294917 4 libstdc++.6.dylib 0x9568010c __gxx_personality_v0 + 1108 5 libstdc++.6.dylib 0x9568014b std::terminate() + 29 6 libstdc++.6.dylib 0x95680261 __cxa_throw + 101 7 com.adobe.Acrobat.framework 0x806bb5bb CopiesPagesPDE_Open + 6632861 8 com.adobe.Acrobat.framework 0x8068c56a CopiesPagesPDE_Open + 6440268 9 com.adobe.Acrobat.framework 0x8068b7c9 CopiesPagesPDE_Open + 6436779 10 com.adobe.Acrobat.framework 0x8068cdb4 CopiesPagesPDE_Open + 6442390 11 com.adobe.Acrobat.framework 0x809bf41b 0x7feb8000 + 11564059 12 com.adobe.Acrobat.framework 0x809bf5c6 0x7feb8000 + 11564486 13 com.adobe.Acrobat.framework 0x8062bcf8 CopiesPagesPDE_Open + 6044890 14 com.adobe.Acrobat.framework 0x804c6fa0 CopiesPagesPDE_Open + 4583298 15 com.adobe.Acrobat.framework 0x804c718b CopiesPagesPDE_Open + 4583789 16 com.adobe.Acrobat.framework 0x7fff9285 RunAcrobat + 1304851 17 com.adobe.Acrobat.framework 0x7fff8fb8 RunAcrobat + 1304134 18 com.apple.CoreFoundation 0x93ae7b45 CFRunLoopRunSpecific + 4469 19 com.apple.CoreFoundation 0x93ae7cf8 CFRunLoopRunInMode + 88 20 com.apple.HIToolbox 0x95726480 RunCurrentEventLoopInMode + 283 21 com.apple.HIToolbox 0x95726299 ReceiveNextEventCommon + 374 22 com.apple.HIToolbox 0x9572610d BlockUntilNextEventMatchingListInMode + 106 23 com.apple.AppKit 0x90e6b3ed _DPSNextEvent + 657 24 com.apple.AppKit 0x90e6aca0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 25 com.apple.AppKit 0x90e63cdb -[NSApplication run] + 795 26 com.adobe.Acrobat.framework 0x7febb36d RunAcrobat + 2555 27 com.adobe.Acrobat.framework 0x7febaab0 RunAcrobat + 318 28 com.adobe.Reader 0x00002e8b start + 2371 29 com.adobe.Reader 0x0000264a start + 258 30 com.adobe.Reader 0x00002571 start + 41 Thread 1: 0 libSystem.B.dylib 0x92ba368e __semwait_signal + 10 1 libSystem.B.dylib 0x92bce36d pthread_cond_wait$UNIX2003 + 73 2 com.apple.ColorSync 0x9175f460 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42 3 com.apple.ColorSync 0x91771d92 CMMConvTask(void*) + 54 4 libSystem.B.dylib 0x92bcd6f5 _pthread_start + 321 5 libSystem.B.dylib 0x92bcd5b2 thread_start + 34 Thread 2: 0 libSystem.B.dylib 0x92b9c4a6 mach_msg_trap + 10 1 libSystem.B.dylib 0x92ba3c9c mach_msg + 72 2 com.apple.CoreFoundation 0x93ae70ce CFRunLoopRunSpecific + 1790 3 com.apple.CoreFoundation 0x93ae7cf8 CFRunLoopRunInMode + 88 4 com.apple.CFNetwork 0x91851eca CFURLCacheWorkerThread(void*) + 396 5 libSystem.B.dylib 0x92bcd6f5 _pthread_start + 321 6 libSystem.B.dylib 0x92bcd5b2 thread_start + 34 Thread 3: 0 libSystem.B.dylib 0x92ba368e __semwait_signal + 10 1 libSystem.B.dylib 0x92bce36d pthread_cond_wait$UNIX2003 + 73 2 ...ple.CoreServices.CarbonCore 0x9628c24f TSWaitOnCondition + 126 3 ...ple.CoreServices.CarbonCore 0x9626b18e TSWaitOnConditionTimedRelative + 202 4 ...ple.CoreServices.CarbonCore 0x9628becc MPWaitOnQueue + 208 5 AdobeACE 0x7fc1dd8d ACEMPThread::Task() + 133 6 AdobeACE 0x7fc1dd01 TaskGlue + 17 7 ...ple.CoreServices.CarbonCore 0x9628a463 PrivateMPEntryPoint + 56 8 libSystem.B.dylib 0x92bcd6f5 _pthread_start + 321 9 libSystem.B.dylib 0x92bcd5b2 thread_start + 34 Thread 4: 0 libSystem.B.dylib 0x92b9c4ee semaphore_wait_signal_trap + 10 1 libSystem.B.dylib 0x92bce866 _pthread_cond_wait + 1267 2 libSystem.B.dylib 0x92c14371 pthread_cond_wait + 48 3 AdobeAGM 0x7e574984 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26 4 AdobeAGM 0x7e5748b5 AGMMessageQueueImpl::Pull() + 65 5 AdobeAGM 0x7e963fc4 AGMWorkQueueTask::operator()() + 84 6 AdobeAGM 0x7e96524f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75 7 AdobeAGM 0x7e57476d thread_proxy + 45 8 libSystem.B.dylib 0x92bcd6f5 _pthread_start + 321 9 libSystem.B.dylib 0x92bcd5b2 thread_start + 34 Thread 0 crashed with X86 Thread State (32-bit): eax: 0x00000000 ebx: 0x92c9143f ecx: 0xbfffe49c edx: 0x92c0ab9e edi: 0x80a296ec esi: 0xa03ae578 ebp: 0xbfffe4b8 esp: 0xbfffe49c ss: 0x0000001f efl: 0x00000286 eip: 0x92c0ab9e cs: 0x00000007 ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037 cr2: 0xffe178e0

Report · Nov 12, 2008

I have a client with the same problem, profiles are kept on an OSX server. Adobe Support said to monitor this forum for a solution. Here's the error log:

Date/Time: 2008-11-12 14:01:43 -0500
OS Version: 10.5.5 (Build 9F33)
Architecture: i386
Report Version: 4

Command: Acrobat
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Version: 9.0.0 (9.0.0)
Parent: launchd [126]

PID: 1418
Event: hang
Time: 9.17s
Steps: 66

Process: AdobeAcrobat [1418]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

ADDRESS BINARY
00001000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
0059c000 /usr/lib/libmx.A.dylib
005b2000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_caps.framework/adobe_caps
007d7000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/asneu.framework/asneu
007e8000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_eula.framework/adobe_eula
15f7f000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AMTLibWrapper.framework/AMTLibWrapper
160e3000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_epic.framework/adobe_epic
16128000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeLM_libFNP.dylib
16d68000 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
16d7a000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/AcroSQLite
75c6d000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Plug-ins/PPKLite.acroplugin/Contents/MacOS/PPKLite
7ac2b000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Plug-ins/Comments.acroplugin/Contents/MacOS/Comments
7d848000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/../AdobeCoolType.framework/Versions/A/AdobeCoolType
7e4bb000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/../AdobeBIB.framework/Versions/A/AdobeBIB
7e56c000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/../AdobeAGM.framework/Versions/A/AdobeAGM
7fc1b000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/../AdobeACE.framework/Versions/A/AdobeACE
7feb8000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Acrobat

Thread id: 10d13128
User stack:
66 start + 41 (in AdobeAcrobat) [0x2571]
66 start + 258 (in AdobeAcrobat) [0x264a]
66 start + 2371 (in AdobeAcrobat) [0x2e8b]
66 _RunAcrobat + 318 (in Acrobat) [0x7feba6b8]
66 _RunAcrobat + 3090 (in Acrobat) [0x7febb18c]
66 -[NSApplication run] + 795 (in AppKit) [0x9336dcdb]
66 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 (in AppKit) [0x93374ca0]
66 __DPSNextEvent + 657 (in AppKit) [0x933753ed]
66 _BlockUntilNextEventMatchingListInMode + 106 (in HIToolbox) [0x90d8810d]
66 _ReceiveNextEventCommon + 374 (in HIToolbox) [0x90d88299]
66 _RunCurrentEventLoopInMode + 283 (in HIToolbox) [0x90d88480]
66 _CFRunLoopRunInMode + 88 (in CoreFoundation) [0x95ff4cf8]
66 _CFRunLoopRunSpecific + 4469 (in CoreFoundation) [0x95ff4b45]
66 _RunAcrobat + 1356870 (in Acrobat) [0x800059c0]
66 _RunAcrobat + 1357585 (in Acrobat) [0x80005c8b]
66 ??? [0x80770bbb]
66 ??? [0x807709d0]
66 ??? [0x808c7a88]
66 ??? [0x80d06172]
66 ??? [0x80d05ef4]
66 ??? [0x8093d336]
66 ??? [0x8093d228]
66 ??? [0x8093d17d]
66 ??? [0x8097b47e]
66 _sqlite3_open + 45746 (in AcroSQLite) [0x16da1ee5]
66 _sqlite3_open + 45003 (in AcroSQLite) [0x16da1bfe]
66 _sqlite3_get_table + 2851 (in AcroSQLite) [0x16daa1fa]
66 _sqlite3_open + 26121 (in AcroSQLite) [0x16d9d23c]
66 _sqlite3_mprintf + 14007 (in AcroSQLite) [0x16da6cbc]
66 _sqlite3_mprintf + 11140 (in AcroSQLite) [0x16da6189]
66 _sqlite3_mprintf + 8238 (in AcroSQLite) [0x16da5633]
66 ??? [0x16d85d0c]
66 _sqlite3_prepare_v2 + 1981 (in AcroSQLite) [0x16da2786]
66 _sqlite3_prepare_v2 + 1797 (in AcroSQLite) [0x16da26ce]
66 _sqlite3_prepare_v2 + 904 (in AcroSQLite) [0x16da2351]
66 ??? [0x16d83fce]
66 ??? [0x16d82998]
66 ??? [0x16d7df82]
66 _sqlite3_open + 17532 (in AcroSQLite) [0x16d9b0af]
66 _sqlite3_open + 7720 (in AcroSQLite) [0x16d98a5b]
66 _sqlite3_close + 1611 (in AcroSQLite) [0x16d95beb]
66 ??? [0x8093ba76]
66 ??? [0x8076aaa5]
66 _mach_wait_until + 10 (in libSystem.B.dylib) [0x964a05c6]
Kernel stack:
5 _dtrace_get_cpu_int_stack_top + 543 [0x1974c2]
5 _mach_wait_until_trap + 61 [0x12975d]
5 _thread_block + 33 [0x136ac0]
5 _thread_block_reason + 135 [0x136a1c]
5 _thread_setrun + 3173 [0x135f10]
5 _machine_idle + 278 [0x1a2aab]

Thread id: f7efc80
User stack:
66 _thread_start + 34 (in libSystem.B.dylib) [0x964d15b2]
66 __pthread_start + 321 (in libSystem.B.dylib) [0x964d16f5]
66 _PrivateMPEntryPoint + 56 (in CarbonCore) [0x95bb7463]
66 _TaskGlue + 17 (in AdobeACE) [0x7fc1dd01]
66 __ZN11ACEMPThread4TaskEv + 133 (in AdobeACE) [0x7fc1dd8d]
66 _MPWaitOnQueue + 208 (in CarbonCore) [0x95bb8ecc]
66 _TSWaitOnConditionTimedRelative + 202 (in CarbonCore) [0x95b9818e]
66 _TSWaitOnCondition + 126 (in CarbonCore) [0x95bb924f]
66 ___semwait_signal + 10 (in libSystem.B.dylib) [0x964a768e]

Thread id: fd29e40
User sta

Report · Nov 17, 2008

As was mentioned before a local user has no problem. With a networked user (home on a 10.5.4 server) we observe the same lockup as described above. However, when I create a mobile account whereby the user home is synched to the local harddisk Adobe Acrobat Pro 9 (and Adobe Reader 9 as well) work flawlessly.

Roger

Report · Dec 08, 2008

Same problem here.
Tried disabling Acrobat plugins. No luck.
Tried copying user plist files from local admin account to remote user account. No luck.
Read something about acrobat 7 having this issue and solution being to alias cache to local computer's shared folder. I tried this unsuccessfully.

Report · Dec 09, 2008

Downgraded to Acrobat 8 and now it works, but still gives an error that can APPARENTLY be ignored:
"Could not initialize Organizer database. Organizer features will not be available"

Report · Dec 11, 2008

Has this been resolved?
I just started installing CS4 and Acrobat Pro 9 hangs when launched on a network home.

Report · Dec 11, 2008

Phillip,
Not that I have heard-everyone that tries it gets the same results that you see
Jim

Report · Dec 14, 2008

Thanks Jim
Interestingly if you drag and drop a document onto the app it opens that document then hangs.

Adobe Community

Acrobat Pro 9 crashes when opened on network accounts