Acrobat Pro 9 will not accept serial number

[Bill_Washburn_CSUSM]

When I install Acrobat Pro 9 on Windows 7 x64 I recieved the error message invalid serial number.  I have called  and verified that the number is valid.  This serial number is part of the CS 5 Design suite.  The application will install in the trail mode but will not license.  I have used the CD and downloaded the application from the adobe web site.

[John T Smith]

According to a message I read in another forum (about Master Collection) there is one serial# for everything else... and a separate serial# that is just for Acrobat... yes, even though Acrobat is part of the suite

This may be only for Master Collection... but I'd check to see if you do have two serial numbers

[Bill_Washburn_CSUSM]

I do have 2 numbers serial one for Pro and on for the CS5 suite   and neither work.   I am at the point to see if I buy a single stand alone license and see if that works. 

[John T Smith]

If you are using the correct serial# and it doesn't work, I think you should call the install hotline before buying another license

In the US - Adobe Install Problems 800-642-3623

[Guest]

How did you get the serial number for Acrobat 9 Pro?

I bought Adobe Creative Suite 5 Design Premium student / teacher edition. I registered it using the coupon code and received one serial number, for the Design premium install. I have been struggling to obtain the serial number for Acrobat 9 Pro, see http://forums.adobe.com/thread/636246

Where do you find this elusive Acrobat 9 Pro serial number?

EDIT Forget all that...

OK I have figured it all out.

You buy Adobe Creative Suite 5 Design premium Student and Teacher edition.

You go to the Order Fulfillment page http://www.adobe.com/uk/education/students/studentedition/order_fulfillment.html

You click on "Get you serial number"

(log in if you aren't already)

You enter all the information and attach your student ID etc, selecting your product as the design premium, and you get a support request raised. Within a few days you get a serial number for CS5 Design Premium (mine took 7 minutes to get).

But you need to repeat this process, entering all the same information, but choose Acrobat 9 Professional as the product. It then sends you a serial number on the second case you raised.

By this time, I had installed Acrobat 9 Pro as a trial, so I entered the serial number in and it all worked, then I clicked on Help - Registration and it all went through okay.

Yay!

Message was edited by: confused one

[Bill_Washburn_CSUSM]

Do not use the setup.exe for the install you will not be able to  enter the serial number but if I run the install from the Acropro.msi in the Acrobat9 folder on the install DVD I then can enter the serial number and everything installs correctly.

[Bill12]

Thanks for giving us your solution.

[billperp]

Thanks. That worked for me.  I apparently had a bad volume license disk.  Adobe has since recalled/pulled them.  Just a few got out apparently.

[ravecook]

The 'Acrobat 9 Professional will not accept serial number'  or 'invalid serial number' for me was simple.

I am a volume licensing customer of Creative Suite products.

Adobe separated the Acrobat 9 product from Creative Suite and forced a separate installation.

The media that Adobe shipped me was incorrect.

The CS5 installation media (without Acrobat 9) was correct and did install after hours of troubleshooting installation errors on a fresh copy of Windows 7 64 bit.  Adobe has had serious installation issues with CS1, CS2, CS3, CS4 and now CS5.  I should not be surprised.

Once again, the Adobe Acrobat 9 Professional media that was shipped with my volume licensing order was incorrect.

Adobe's Volume Licensing Support group is quite aware of the problem and yet nobody owns up to this in their forums or support pages etc.

Look, we only pay $25-40k a year to maintain this contract.  It's not like we are a customer Adobe cares about.

I have repeatedly tried to gain an audience with Adobe's management to discuss their continued failings.  They simply do not care about their customers because there is no competition.  They bought Macromedia and nothing short of regulation or class action lawsuits will get them to change their behavior.