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Acrobat Pro Adobe Sign button does not work (Windows 10)

Explorer ,
Apr 18, 2023 Apr 18, 2023

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Adobe Sign button stopped working few days ago (Windows 10). When clicked, it simply doesn't do anything. I have tried to do everything: restarted my computer, uninstalled and reinstalled Acrobat Pro 64 bit, nothing helps.

 

In my MacBook Pro it works fine. I use that as a workaround.

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correct answers 1 Correct answer

Community Beginner , Apr 24, 2023 Apr 24, 2023

Managed to fix this by going to programs and features. Right click adobe acrobat and select modify.

 

For languages make sure it is only English and not English with Arabic support.

 

After doing this booted up acrobat and worked.

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Adobe Employee ,
Apr 20, 2023 Apr 20, 2023

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Hi @ppere 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.20143 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check..

 

 

Regards

Amal

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Explorer ,
Apr 20, 2023 Apr 20, 2023

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All PDF files have the issue, only on my main Windows computer.

 

  • I have the newest Adobe CC version.
  • I have made the latest Windows 10 updates.
  • I have uninstalled and reinstalled Acrobat.
  • I did reset the preferences by transferring the preferences folder away.
  • I have restarted the computer several times
  • I tested it with my own and my wife’s Adobe ID.

 

Nothing works. It used to work well for years until about one week ago.

The sign button doesn’t do anything. This is very odd.

 

However, Adobe Sign works on my MacBook Pro in IOS and Parallels/Windows 11. I use Mac temporarily as a workaround.

 

Pekka

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Explorer ,
Apr 20, 2023 Apr 20, 2023

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Full admin rights didn't change the situation either.

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Community Beginner ,
Apr 24, 2023 Apr 24, 2023

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Managed to fix this by going to programs and features. Right click adobe acrobat and select modify.

 

For languages make sure it is only English and not English with Arabic support.

 

After doing this booted up acrobat and worked.

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Explorer ,
Apr 24, 2023 Apr 24, 2023

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That worked. I would never have guessed myself.

 

I don't even speak Arabic, but I have prepared some PDFs in Arabic few years ago, maybe that is the reason for having English and Arabic on.

 

Thanks a lot for your help.

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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I work in the IT department for a company and a lot of people use it. I noticed when uninstalling it was reading from right to left. And some parts were in arabic. 

 

No idea why it was installed with arabic as we have everything in English. I think Adobe just enabled it for no reason or by mistake as older installs worked fine.

 

Hey ho!

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New Here ,
May 04, 2023 May 04, 2023

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Hello everyone!

I have the same problem! how to check the languages, and switch to English only?

thank you in advance for the help! 

 

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New Here ,
Aug 07, 2023 Aug 07, 2023

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Works! Thank you soooo much 🙂

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New Here ,
May 16, 2023 May 16, 2023

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Finally find the right solution!! Thanks a lot!

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New Here ,
May 17, 2023 May 17, 2023

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THANK YOU! this actually worked; I have signatures back 🙂

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Community Beginner ,
Jun 14, 2023 Jun 14, 2023

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I have suffered from this problem for years, then with a new PC it disappeared, and recently with yet another PC it reappeared.

How on earch did you find it? Can't thank you enough!

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Community Beginner ,
Jun 15, 2023 Jun 15, 2023

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When uninstalling I noticed the text read from right to left. and there was some arabic looking text during.

 

Still no reason why they would force it.

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New Here ,
Aug 18, 2023 Aug 18, 2023

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Yes! Thank you, this worked for me too!

 

The funtion worked fine for me, but after a fresh Windows 10 install and installing Adobe Acrobat Pro, clicking the signature button did nothing. Why have Adobe set "English with Arabic" as the new default for fresh installs, and why has this broken such a basic (but relied upon) feature?!

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Hi there

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

 

Regards
Amal

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New Here ,
Nov 23, 2023 Nov 23, 2023

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Hi,

 

How can I do this in Mac Os? pls guide me, as I am having the same issue and suffering much, thank you

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New Here ,
Nov 23, 2023 Nov 23, 2023

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Hi,

 

How can I do the below in Mac Os? pls guide me, as I am having the same issue and suffering much, thank you

 

quote

Managed to fix this by going to programs and features. Right click adobe acrobat and select modify.

 

For languages make sure it is only English and not English with Arabic support.

 

After doing this booted up acrobat and worked.


By @Edward28691835ti44



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Adobe Employee ,
Nov 24, 2023 Nov 24, 2023

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Hi there

 

Please check out the Mac help page https://support.apple.com/en-in/guide/mac-help/mh26684/mac and see if that works.

 

~Amal

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New Here ,
Nov 24, 2023 Nov 24, 2023

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Alhamdulillah, it worked very well after changing the language setting in the macos. Now the sign and toolbars are enabled and can use them, thank you very much Amal, much appreciated.

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Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

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Hi there,

 

We are glad to hear that. Feel free to contact us for any assistance required in the future.

 

~Amal

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Explorer ,
Nov 30, 2023 Nov 30, 2023

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LATEST

Fixed Sign Button in Adobe Not Working windows

https://youtu.be/9ssJzCrdpEc

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