Acrobat Pro auto shut down

New Here ,
Mar 24, 2022 Mar 24, 2022

Copy link to clipboard

Copied

I am having issues with the latest update. My program crashes when I try to use the crop tool. I am behind schedule and would need to use the tool urgently. Tried reinstalling and repairing and both does not work. Anyone with similar issues and has a solution?

TOPICS
Comment review and collaborate PDF , Crash or freeze , Edit and convert PDFs , General troubleshooting , How to

Views

67

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Apr 01, 2022 Apr 01, 2022

Problem resolved. Adobe support uninstalled and re-download the previous version. 

Likes

Translate

Translate
Adobe Employee ,
Mar 24, 2022 Mar 24, 2022

Copy link to clipboard

Copied

Hi there

 

hope you are doing well and sorry for the trouble.

 

Would you mind sharing the version number of the OS and the Adobe Acrobat DC you are using? to check the version go to help > about Acrobat. and make sure you have the recent version 22.1.20085 installed. go to help > check for updates and reboot the computer once.

 

Is this an issue with a particular PDF file or with all the PDFs that you try to crop? please try with a different PDF File and check.

 

As you have already tried repairing and reinstalling the application with no success please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check

 

you may also try to create a new test user profile with full admin rights in windows and try using the application there

 

Also please go through the help page https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that helps.

 

Regards

Amal

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 01, 2022 Apr 01, 2022

Copy link to clipboard

Copied

LATEST

Problem resolved. Adobe support uninstalled and re-download the previous version. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines