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Acrobat Pro can't sign and add signature on Windows 11

Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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On my Windows 11 computer, it not show the signature I saved, and no work as I clicked add signature button.

But it works find on Acrobat Web and my Windows 10 computer.

Restarted computer, uninstalled and reinstalled Acrobat Pro, nothing helps.

TOPICS
General troubleshooting , Security digital signatures and esignatures

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Community Expert ,
Apr 26, 2023 Apr 26, 2023

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Hi,

Can you list the steps you take to create and try to use the signature in Win11?

Can you also confirm the exact version of your operating System and software?

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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Hello,

 

Steps:

  1. Open a PDF file
  2. Click button: Goo____0-1682506683596.png

     

  3. Click button: Goo____1-1682506776132.png

    It should show the signature I created like

    Goo____2-1682506870239.png

    But it show empty at win11 PC:

    Goo____3-1682506952088.png

     

  4. Click the button for add a new signatureGoo____4-1682507009994.png, then  Acrobat Pro hang until I click Esc button.

Operation video: https://drive.google.com/file/d/1L1NPzd20ixTtniTK0outFFWhVZiKw_WE/

 

Version of my win11:22H2

Version of my Acrobat Pro: 2023.001.20143 | 64

 

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New Here ,
Jul 23, 2023 Jul 23, 2023

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As of today, DC pro is not compatibale with wither windows 11 or mac .. plenty of issues to fix.

win 11.. digital signature is not functioning,

mac OS - words files cant be saved as PDF..  

waste of money to subscribe the paid verion.. 

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New Here ,
Apr 28, 2023 Apr 28, 2023

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I just got a new Windows 11 computer, have Acrobat Pro and signature is not working .
Worked fine on my old Windows 10 computer.

Any guidance appreciated!

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New Here ,
Feb 19, 2024 Feb 19, 2024

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LATEST

Same issue on win 11, gets hung and doesn't add signature

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