Acrobat Pro can't sign and add signature on Windows 11

[Goo___]

On my Windows 11 computer, it not show the signature I saved, and no work as I clicked add signature button.

But it works find on Acrobat Web and my Windows 10 computer.

Restarted computer, uninstalled and reinstalled Acrobat Pro, nothing helps.

[Eric Dumas]

Hi,

Can you list the steps you take to create and try to use the signature in Win11?

Can you also confirm the exact version of your operating System and software?

[Goo___]

Hello,

Steps:

1. Open a PDF file
2. Click button: 
3. Click button: 

   It should show the signature I created like: 

   

   But it show empty at win11 PC:

   
4. Click the button for add a new signature, then  Acrobat Pro hang until I click Esc button.

Operation video: https://drive.google.com/file/d/1L1NPzd20ixTtniTK0outFFWhVZiKw_WE/

Version of my win11:22H2

Version of my Acrobat Pro: 2023.001.20143 | 64

[sarkarrajat]

As of today, DC pro is not compatibale with wither windows 11 or mac .. plenty of issues to fix.

win 11.. digital signature is not functioning,

mac OS - words files cant be saved as PDF..  

waste of money to subscribe the paid verion.. 

[Helen C D]

I just got a new Windows 11 computer, have Acrobat Pro and signature is not working .
Worked fine on my old Windows 10 computer.

Any guidance appreciated!

[Mohamed355474928n5k]

Same issue on win 11, gets hung and doesn't add signature