Acrobat Pro crashes during comparing Feature

[Fraser333316208qnp]

I have recently upgraded to Acrobat Pro,  mainly for the compare PDF function, but the program crashes each time I try to compare my documents.

I have tried all the troubleshooting suggestions.

[Amal.]

Hi there 
 
Hope you are doing well and sorry for the delay
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3UZBdPV

Regards

Amal

[Karen37411408cr3m]

I am gettig the same issue.  In response to the reply - both docs saved locally and continues to crash

[Tommy37440554k4g0]

Same thing happening for me and i follow what you said @Amal. 

[Amal.]

Hi  there

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

If it still doesn't work, please collect the Crash/freeze logs at https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html  and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

~Amal

[Charles321162581w6t]

I was having the same problem but changing back to the old interface made it work again. https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-in...