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Acrobat Pro crashes during comparing Feature

New Here ,
Nov 01, 2023 Nov 01, 2023

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I have recently upgraded to Acrobat Pro,  mainly for the compare PDF function, but the program crashes each time I try to compare my documents.

 

I have tried all the troubleshooting suggestions.

TOPICS
Crash or freeze , PDF

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Hi there 
 
Hope you are doing well and sorry for the delay
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3UZBdPV

 

Regards

Amal

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