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Acrobat Pro crashing on use of features like comments and scrolling (MacOS 13.4.1)
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/t5/acrobat-discussions/acrobat-pro-crashing-on-use-of-features-like-comments-and-scrolling-macos-13-4-1/td-p/14119318
Sep 28, 2023
Sep 28, 2023
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Hello,
Using Acrobat Pro on MacOS 13.4.1 has produced a lot of crashing issues in the past week or so for an employee of ours using this application. They use simple features like writing comments or even scrolling and the application crashes. Acrobat is fully up to date along with the other program that manages it (CC).
I have the full report here from the crash that happens:
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: AdobeAcrobat [1053]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 23.006.20320 (23.006.20320)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 504
Date/Time: 2023-09-28 09:53:12.1570 -0400
OS Version: macOS 13.4.1 (22F770820d)
Report Version: 12
Anonymous UUID: 93CEF79F-5C7B-0A6C-B592-FC66D1739853
Time Awake Since Boot: 6900 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000140
Exception Codes: 0x0000000000000001, 0x0000000000000140
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1053]
VM Region Info: 0x140 is not in any region. Bytes before following region: 105553518919360
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-/rwx SM=NUL ...(unallocated)
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 Acrobat 0x10a5abb34 0x1097a0000 + 14727988
1 Acrobat 0x10a5abf28 0x1097a0000 + 14729000
2 Acrobat 0x10a5a6778 0x1097a0000 + 14706552
3 AppKit 0x18ac669ec forwardMethod + 252
4 AppKit 0x18ad0e514 -[NSView scrollWheel:] + 408
5 AppKit 0x18abf7028 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 652
6 AppKit 0x18abf6bc8 -[NSWindow(NSEventRouting) sendEvent:] + 284
7 AppKit 0x18abf5f0c -[NSApplication(NSEvent) sendEvent:] + 1556
8 AppKit 0x18ae45fc4 -[NSApplication _handleEvent:] + 60
9 AppKit 0x18aabd368 -[NSApplication run] + 500
10 Acrobat 0x1097ab328 0x1097a0000 + 45864
11 Acrobat 0x1097a9c7c RunAcrobat + 672
12 AdobeAcrobat 0x100513960 main + 824
13 dyld 0x187473f28 start + 2236
Thread 1:: Dispatch queue: NSOperationQueue 0x13b005f00 (QOS: UNSPECIFIED)
0 libsystem_kernel.dylib 0x18778f50c __semwait_signal + 8
1 libsystem_c.dylib 0x1876702d0 nanosleep + 220
2 Foundation 0x18889934c +[NSThread sleepForTimeInterval:] + 160
3 Acrobat 0x10b102e54 0x1097a0000 + 26619476
4 Foundation 0x1888050a4 __NSOPERATION_IS_INVOKING_MAIN__ + 16
5 Foundation 0x1888044bc -[NSOperation start] + 708
6 Foundation 0x1888041f0 __NSOPERATIONQUEUE_IS_STARTING_AN_OPERATION__ + 16
7 Foundation 0x1888040e0 __NSOQSchedule_f + 172
8 libdispatch.dylib 0x18762b518 _dispatch_block_async_invoke2 + 148
9 libdispatch.dylib 0x18761c400 _dispatch_client_callout + 20
10 libdispatch.dylib 0x18761f884 _dispatch_continuation_pop + 504
11 libdispatch.dylib 0x18761eeec _dispatch_async_redirect_invoke + 584
12 libdispatch.dylib 0x18762de98 _dispatch_root_queue_drain + 396
13 libdispatch.dylib 0x18762e6c0 _dispatch_worker_thread2 + 164
14 libsystem_pthread.dylib 0x1877c8038 _pthread_wqthread + 228
15 libsystem_pthread.dylib 0x1877c6d94 start_wqthread + 8
Thread 2:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 AdobeAGM 0x103ad2208 0x103ac4000 + 57864
3 AdobeAGM 0x103ad2144 0x103ac4000 + 57668
4 AdobeAGM 0x103e1af88 0x103ac4000 + 3501960
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 3:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 AdobeAGM 0x103ad2208 0x103ac4000 + 57864
3 AdobeAGM 0x103ad2144 0x103ac4000 + 57668
4 AdobeAGM 0x103e1af88 0x103ac4000 + 3501960
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 4:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 AdobeAGM 0x103ad2208 0x103ac4000 + 57864
3 AdobeAGM 0x103ad2144 0x103ac4000 + 57668
4 AdobeAGM 0x103e1af88 0x103ac4000 + 3501960
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 5:
0 libsystem_kernel.dylib 0x18778bf14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x18779e240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x187794b78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x18778c290 mach_msg + 24
4 CoreFoundation 0x1878aa7e4 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x1878a90c4 __CFRunLoopRun + 1208
6 CoreFoundation 0x1878a84b8 CFRunLoopRunSpecific + 612
7 CoreFoundation 0x18792d57c CFRunLoopRun + 64
8 Acrobat 0x10bf35450 0x1097a0000 + 41505872
9 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
10 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 6:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x109c20b1c 0x1097a0000 + 4721436
3 Acrobat 0x109c0fc24 0x1097a0000 + 4652068
4 Acrobat 0x10b2b4b00 0x1097a0000 + 28396288
5 Acrobat 0x109c0b1b4 0x1097a0000 + 4633012
6 Acrobat 0x109c18b14 0x1097a0000 + 4688660
7 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
8 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 7:
0 libsystem_kernel.dylib 0x18778cacc read + 8
1 Acrobat 0x109c0d658 0x1097a0000 + 4642392
2 Acrobat 0x109c0c088 0x1097a0000 + 4636808
3 Acrobat 0x109c15aac 0x1097a0000 + 4676268
4 Acrobat 0x109c0b1b4 0x1097a0000 + 4633012
5 Acrobat 0x109c18b14 0x1097a0000 + 4688660
6 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
7 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 8:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 libc++.1.dylib 0x1876f4f84 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 100
3 Acrobat 0x10aee4534 0x1097a0000 + 24397108
4 Acrobat 0x10c0153b0 0x1097a0000 + 42423216
5 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
6 Acrobat 0x10c01253c 0x1097a0000 + 42411324
7 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
8 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 9:
0 libsystem_kernel.dylib 0x18778be90 semaphore_wait_trap + 8
1 Acrobat 0x10bf61ee8 0x1097a0000 + 41688808
2 Acrobat 0x10bf63174 0x1097a0000 + 41693556
3 Acrobat 0x10bf6323c 0x1097a0000 + 41693756
4 Acrobat 0x10bf62f94 0x1097a0000 + 41693076
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 10:
0 libsystem_kernel.dylib 0x18778be90 semaphore_wait_trap + 8
1 Acrobat 0x10bf61ee8 0x1097a0000 + 41688808
2 Acrobat 0x10bf63174 0x1097a0000 + 41693556
3 Acrobat 0x10bf6323c 0x1097a0000 + 41693756
4 Acrobat 0x10bf62f94 0x1097a0000 + 41693076
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 11:
0 libsystem_kernel.dylib 0x18778be90 semaphore_wait_trap + 8
1 Acrobat 0x10bf61ee8 0x1097a0000 + 41688808
2 Acrobat 0x10bf63174 0x1097a0000 + 41693556
3 Acrobat 0x10bf6323c 0x1097a0000 + 41693756
4 Acrobat 0x10bf62f94 0x1097a0000 + 41693076
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 12:
0 libsystem_kernel.dylib 0x18778be90 semaphore_wait_trap + 8
1 Acrobat 0x10bf61ee8 0x1097a0000 + 41688808
2 Acrobat 0x10bf63174 0x1097a0000 + 41693556
3 Acrobat 0x10bf6323c 0x1097a0000 + 41693756
4 Acrobat 0x10bf62f94 0x1097a0000 + 41693076
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 13:
0 libsystem_kernel.dylib 0x18778be90 semaphore_wait_trap + 8
1 Acrobat 0x10bf61ee8 0x1097a0000 + 41688808
2 Acrobat 0x10bf63174 0x1097a0000 + 41693556
3 Acrobat 0x10bf6323c 0x1097a0000 + 41693756
4 Acrobat 0x10bf62f94 0x1097a0000 + 41693076
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 14:
0 libsystem_kernel.dylib 0x18778be90 semaphore_wait_trap + 8
1 Acrobat 0x10bf61ee8 0x1097a0000 + 41688808
2 Acrobat 0x10bf63174 0x1097a0000 + 41693556
3 Acrobat 0x10bf6323c 0x1097a0000 + 41693756
4 Acrobat 0x10bf62f94 0x1097a0000 + 41693076
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 15:
0 libsystem_kernel.dylib 0x18778be90 semaphore_wait_trap + 8
1 Acrobat 0x10bf61ee8 0x1097a0000 + 41688808
2 Acrobat 0x10bf63174 0x1097a0000 + 41693556
3 Acrobat 0x10bf6323c 0x1097a0000 + 41693756
4 Acrobat 0x10bf62f94 0x1097a0000 + 41693076
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 16:
0 libsystem_kernel.dylib 0x18778be90 semaphore_wait_trap + 8
1 Acrobat 0x10bf61ee8 0x1097a0000 + 41688808
2 Acrobat 0x10bf63174 0x1097a0000 + 41693556
3 Acrobat 0x10bf6323c 0x1097a0000 + 41693756
4 Acrobat 0x10bf62f94 0x1097a0000 + 41693076
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 17:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 libc++.1.dylib 0x1876f4ef0 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 28
3 Acrobat 0x10b402184 0x1097a0000 + 29761924
4 Acrobat 0x10c0153b0 0x1097a0000 + 42423216
5 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
6 Acrobat 0x10c01253c 0x1097a0000 + 42411324
7 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
8 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 18:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x18778bf14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x18779e240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x187794b78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x18778c290 mach_msg + 24
4 SkyLight 0x18c4baafc CGSSnarfAndDispatchDatagrams + 160
5 SkyLight 0x18c7f855c SLSGetNextEventRecordInternal + 344
6 SkyLight 0x18c5f11ac SLEventCreateNextEvent + 16
7 HIToolbox 0x1910fe1b4 PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 60
8 HIToolbox 0x1910fe13c MessageHandler(__CFMachPort*, void*, long, void*) + 60
9 CoreFoundation 0x1878da254 __CFMachPortPerform + 248
10 CoreFoundation 0x1878aabcc __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 60
11 CoreFoundation 0x1878aaaec __CFRunLoopDoSource1 + 520
12 CoreFoundation 0x1878a94cc __CFRunLoopRun + 2240
13 CoreFoundation 0x1878a84b8 CFRunLoopRunSpecific + 612
14 AppKit 0x18abf4334 _NSEventThread + 172
15 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
16 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 19:: Dispatch queue: com.apple.root.user-initiated-qos
0 libsystem_kernel.dylib 0x187792060 kevent + 8
1 AdobeCrashReporter 0x1292edb98 __AdobeCrashReporterEnableSignalHandling_block_invoke + 560
2 libdispatch.dylib 0x18761a874 _dispatch_call_block_and_release + 32
3 libdispatch.dylib 0x18761c400 _dispatch_client_callout + 20
4 libdispatch.dylib 0x18762dfb8 _dispatch_root_queue_drain + 684
5 libdispatch.dylib 0x18762e6c0 _dispatch_worker_thread2 + 164
6 libsystem_pthread.dylib 0x1877c8038 _pthread_wqthread + 228
7 libsystem_pthread.dylib 0x1877c6d94 start_wqthread + 8
Thread 20:
0 libsystem_kernel.dylib 0x187792060 kevent + 8
1 Acrobat 0x10c022590 0x1097a0000 + 42476944
2 Acrobat 0x10bf35450 0x1097a0000 + 41505872
3 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
4 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 21:: com.adobe.ngl-ProcessNglIngestEvents-0x1708af000
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 libc++.1.dylib 0x1876f4f84 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 100
3 Acrobat 0x10ae90598 0x1097a0000 + 24053144
4 Acrobat 0x10b059c00 0x1097a0000 + 25926656
5 Acrobat 0x10b059b24 0x1097a0000 + 25926436
6 Acrobat 0x10b059dd0 0x1097a0000 + 25927120
7 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
8 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 22:: com.adobe.ngl-MonitorSuccessEventsThread-0x17093b000
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 libc++.1.dylib 0x1876f4f84 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 100
3 Acrobat 0x10ae90c48 0x1097a0000 + 24054856
4 Acrobat 0x10b059c00 0x1097a0000 + 25926656
5 Acrobat 0x10b059b24 0x1097a0000 + 25926436
6 Acrobat 0x10b059dd0 0x1097a0000 + 25927120
7 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
8 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 23:: com.adobe.ngl-RecurringLogPosting-0x1709c7000
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 libc++.1.dylib 0x1876f4f84 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 100
3 Acrobat 0x10b047f38 0x1097a0000 + 25853752
4 Acrobat 0x10b059c00 0x1097a0000 + 25926656
5 Acrobat 0x10b059b24 0x1097a0000 + 25926436
6 Acrobat 0x10b059dd0 0x1097a0000 + 25927120
7 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
8 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 24:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x18778bf14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x18779e240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x187794b78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x18778c290 mach_msg + 24
4 CoreFoundation 0x1878aa7e4 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x1878a90c4 __CFRunLoopRun + 1208
6 CoreFoundation 0x1878a84b8 CFRunLoopRunSpecific + 612
7 CFNetwork 0x18c289bd8 0x18c035000 + 2444248
8 Foundation 0x18881b54c __NSThread__start__ + 716
9 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
10 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 25:: Network Reachability Thread
0 libsystem_kernel.dylib 0x18778bf14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x18779e240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x187794b78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x18778c290 mach_msg + 24
4 CoreFoundation 0x1878aa7e4 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x1878a90c4 __CFRunLoopRun + 1208
6 CoreFoundation 0x1878a84b8 CFRunLoopRunSpecific + 612
7 EFS 0x12b6b358c 0x12b684000 + 193932
8 Foundation 0x18881b54c __NSThread__start__ + 716
9 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
10 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 26:: com.adobe.ngl-RecurringProfileAndAuthStateCheck-0x170d0f000
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 libc++.1.dylib 0x1876f4f84 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 100
3 Acrobat 0x10b04a630 0x1097a0000 + 25863728
4 Acrobat 0x10b059c00 0x1097a0000 + 25926656
5 Acrobat 0x10b059b24 0x1097a0000 + 25926436
6 Acrobat 0x10b059dd0 0x1097a0000 + 25927120
7 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
8 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 27:: com.adobe.ngl-AuthStatusFileWatcher-0x170e27000
0 libsystem_kernel.dylib 0x18778bf14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x18779e240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x187794b78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x18778c290 mach_msg + 24
4 CoreFoundation 0x1878aa7e4 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x1878a90c4 __CFRunLoopRun + 1208
6 CoreFoundation 0x1878a84b8 CFRunLoopRunSpecific + 612
7 CoreFoundation 0x18792d57c CFRunLoopRun + 64
8 Acrobat 0x10a716b2c 0x1097a0000 + 16214828
9 Acrobat 0x10ae6fbc8 0x1097a0000 + 23919560
10 Acrobat 0x10b059c00 0x1097a0000 + 25926656
11 Acrobat 0x10b059b24 0x1097a0000 + 25926436
12 Acrobat 0x10b059dd0 0x1097a0000 + 25927120
13 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
14 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 28:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 LogSession 0x12ca12358 boost::condition_variable::do_wait_until(boost::unique_lock<boost::mutex>&, boost::detail::real_platform_timepoint const&) + 84
3 LogSession 0x12ca0caa0 void boost::this_thread::sleep_for<long long, boost::ratio<1l, 1l>>(boost::chrono::duration<long long, boost::ratio<1l, 1l>> const&) + 204
4 LogSession 0x12ca07124 RealTimeProcessor::WorkerThread(int, int) + 2288
5 LogSession 0x12cb63e74 boost::(anonymous namespace)::thread_proxy(void*) + 176
6 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
7 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 29:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x187796ff0 __select + 8
1 CoreFoundation 0x1878d416c __CFSocketManager + 636
2 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
3 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 30:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 31:
0 libsystem_kernel.dylib 0x187796ff0 __select + 8
1 Comments 0x10f47ef20 0x10f06c000 + 4271904
2 Comments 0x10f47f74c 0x10f06c000 + 4273996
3 Comments 0x10f47fb24 0x10f06c000 + 4274980
4 Comments 0x10f3f7ae4 0x10f06c000 + 3717860
5 Comments 0x10f636298 0x10f06c000 + 6070936
6 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
7 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 32:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 33:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 34:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 35:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 36:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 37:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 38:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 39:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 40:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 41:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 42:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 43:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 44:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 45:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 46:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 47:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 48:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 49:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 50:
0 libsystem_kernel.dylib 0x187796ff0 __select + 8
1 Acrobat 0x1099cdc38 0x1097a0000 + 2284600
2 Acrobat 0x1099cde80 0x1097a0000 + 2285184
3 Acrobat 0x109a47674 0x1097a0000 + 2782836
4 Acrobat 0x109a46b44 0x1097a0000 + 2779972
5 Acrobat 0x109a46e70 0x1097a0000 + 2780784
6 Acrobat 0x109a471f0 0x1097a0000 + 2781680
7 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
8 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 51:
0 libsystem_kernel.dylib 0x18778f710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1877cc574 _pthread_cond_wait + 1232
2 Acrobat 0x10c015360 0x1097a0000 + 42423136
3 Acrobat 0x10c0125f0 0x1097a0000 + 42411504
4 Acrobat 0x10c01253c 0x1097a0000 + 42411324
5 libsystem_pthread.dylib 0x1877cbfa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1877c6da0 thread_start + 8
Thread 52:
0 libsystem_pthread.dylib 0x1877c6d8c start_wqthread + 0
Thread 53:
0 libsystem_pthread.dylib 0x1877c6d8c start_wqthread + 0
Thread 54:
0 libsystem_pthread.dylib 0x1877c6d8c start_wqthread + 0
Thread 55:
0 libsystem_pthread.dylib 0x1877c6d8c start_wqthread + 0
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000001 x1: 0x0000600005f3b300 x2: 0x0000000000000001 x3: 0x000000016f8ef098
x4: 0x000000013c8a9200 x5: 0x0000000000000088 x6: 0x0000000000000000 x7: 0x00000000000008b0
x8: 0x0000000000000000 x9: 0xcef49053f7b600dc x10: 0x0000000000000000 x11: 0x00000000000007fb
x12: 0x000000004c4030ea x13: 0x00000000000007fd x14: 0x000000004c6038cd x15: 0x000000004c4030ea
x16: 0x00000000000000cd x17: 0x000000004c600000 x18: 0x0000000000000000 x19: 0x000000014e809a00
x20: 0x000000016f8ef1a8 x21: 0x00000023000000b4 x22: 0x0000000000000023 x23: 0x00000001d71e8c41
x24: 0x0000000000000001 x25: 0x0000000000000001 x26: 0x00000001dff3d000 x27: 0x0000000000000104
x28: 0x000000002bd80025 fp: 0x000000016f8ef190 lr: 0x000000010a5abb30
sp: 0x000000016f8ef170 pc: 0x000000010a5abb34 cpsr: 0x60001000
far: 0x0000000000000140 esr: 0x92000006 (Data Abort) byte read Translation fault
Binary Images:
0x100510000 - 0x100513fff com.adobe.Acrobat.Pro (23.006.20320) <7648deb7-e11f-341c-8606-ccef49ab4ff4> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
0x1097a0000 - 0x10ccabfff com.adobe.Acrobat.framework (23.006.20320) <f2f89cb0-21c5-3f3b-8406-746946d26d8d> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x1023ac000 - 0x1023cbfff com.adobe.BIBUtils (AdobeBIBUtils 4.0.0) <75d44ead-6667-39a1-b15a-43f255066766> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x10234c000 - 0x102377fff com.adobe.ARE (4.0.0) <3e6d3967-dda5-3e86-8e95-6685200c312b> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x102520000 - 0x10257bfff FileInfo (*) <2e2f166e-cb34-3e8c-bb3b-241f3891c9e7> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x102484000 - 0x1024affff com.adobe.AXE8SharedExpat (6.0.52225) <4da01aef-cae7-3dbc-b80e-ca5ec1320f5f> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
0x1027a4000 - 0x102873fff com.adobe.PDFPort (5.0.0) <12f884fd-225c-39a4-bb54-0a5a476c38d0> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x102e0c000 - 0x102f2ffff com.adobe.AdobeXMPCore (Adobe XMP Core 9.1 -c 1) <4491694d-229c-3257-8008-16f32febfe51> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x1025c4000 - 0x10270ffff com.adobe.ICUUnicode (69.1.0) <3b89d774-1586-35a8-8b86-772832e8dd41> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUUnicode.framework/Versions/69.1/ICUUnicode
0x10684c000 - 0x1083d3fff com.adobe.ICUData (69.1.0) <fcda5f91-acce-37f3-84f7-34c0b8102f71> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUData.framework/Versions/69.1/ICUData
0x102a54000 - 0x102afffff com.adobe.JP2K (4.0.52671) <7a2bf394-1e71-358c-977a-66b64135c16c> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x102b1c000 - 0x102bcffff com.adobe.AcroSQLite (AcroSQLite) <9b8e1b78-986e-3688-ab25-7eb8d03a437b> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
0x1023dc000 - 0x10241bfff libssl.dylib (*) <6e87f9ea-c849-3f06-865d-72ff0e047260> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/CryptoComplyLibs/libssl.dylib
0x102be0000 - 0x102d47fff libcrypto.dylib (*) <39928ff5-b6b7-3416-9976-839800726fdd> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/CryptoComplyLibs/libcrypto.dylib
0x102894000 - 0x1029a7fff com.adobe.ACE (6.0.1) <187d533f-fc37-3c35-9bb6-500b74c07fc9> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x103ac4000 - 0x103f3ffff com.adobe.AGM (7.1.1) <f833f771-d013-33f3-a7df-f87d368f405b> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x100614000 - 0x10062bfff com.adobe.BIB (4.0.0) <1203585d-35d6-3992-bd22-fa48ca1fb15f> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x103fe8000 - 0x1042fffff com.adobe.CoolType (AdobeCoolType 8.3.1.53571) <8f63f923-d9c0-38ea-ab83-d2b5b0147116> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x104354000 - 0x104717fff com.adobe.AIDE (5.3.52684) <c247662d-5de0-380b-b7c7-1af274eb6611> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AIDE.framework/Versions/A/AIDE
0x103998000 - 0x1039b7fff com.apple.security.csparser (3.0) <ab8de20f-ecaa-3540-8abe-fcf57e740bec> /System/Library/Frameworks/Security.framework/Versions/A/PlugIns/csparser.bundle/Contents/MacOS/csparser
0x103970000 - 0x103977fff com.apple.URLMount.CIFSPlugin (9.0) <bfa8529b-3a2f-3bcd-af61-ae2d07508559> /System/Library/Filesystems/NetFSPlugins/smb.bundle/Contents/MacOS/smb
0x106294000 - 0x10629ffff libobjc-trampolines.dylib (*) <570c31f7-94c6-3b86-ae44-1694db0a4bcd> /usr/lib/libobjc-trampolines.dylib
0x10f06c000 - 0x10f84bfff com.adobe.AcrobatPlugin.Comments (23.006.20320) <d990159c-f878-3336-b0c9-67d9455665ce> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/Comments.acroplugin/Contents/MacOS/Comments
0x118000000 - 0x118e3bfff com.adobe.AcrobatPlugin.AcroForm (23.006.20320) <f54d97cf-d326-3144-8545-2c63a3f50630> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/AcroForm.acroplugin/Contents/MacOS/AcroForm
0x1092b0000 - 0x109377fff com.adobe.AXEXSLT (6.0.52225) <8d60b872-1f2e-3d27-8cc5-660961a1a432> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAXSLE.framework/Versions/A/AdobeAXSLE
0x109000000 - 0x10916ffff com.adobe.AcrobatPlugin.DigSig (23.006.20320) <8ac677cf-5be5-3d37-86e3-a1e64e4b93dd> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/DigSig.acroplugin/Contents/MacOS/DigSig
0x10e000000 - 0x10e8f3fff com.adobe.AcrobatPlugin.PPKLite (23.006.20320) <5f62db24-dd5e-3153-8758-be4f80610036> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/PPKLite.acroplugin/Contents/MacOS/PPKLite
0x1087ac000 - 0x1087b3fff com.apple.CloudDocsFileProvider (1.0) <017e043e-5737-3068-9b3a-ddb9a40d7896> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/CloudDocsFileProvider.bundle/Contents/MacOS/CloudDocsFileProvider
0x108784000 - 0x10878bfff com.apple.FileProviderOverride (855.121.1) <96bff6ca-1a7e-3003-bbbb-c1a2840a2159> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FileProviderOverride.bundle/Contents/MacOS/FileProviderOverride
0x109218000 - 0x109237fff com.apple.findersync.fileprovideroverride.FinderSyncCollaborationFileProviderOverride (13.4) <b463deea-6610-346d-bd23-63b7501604c6> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FinderSyncCollaborationFileProviderOverride.bundle/Contents/MacOS/FinderSyncCollaborationFileProviderOverride
0x11e9b8000 - 0x11ed03fff com.adobe.AcrobatPlugin.EScript (23.006.20320) <ce0af9ad-7947-3d7c-b0fc-f734576e192c> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/EScript.acroplugin/Contents/MacOS/EScript
0x129354000 - 0x1293cffff com.adobe.AcrobatPlugin.Accessibility (23.006.20320) <14cbb3b1-3a12-3dbe-a71a-9adfdfea1eb3> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/Accessibility.acroplugin/Contents/MacOS/Accessibility
0x1292d4000 - 0x1292fbfff com.adobe.AdobeCrashReporter (10.5) <d99e4ac7-68d7-3470-bde8-07edc1d1fcf6> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0x12b684000 - 0x12b6bffff com.adobe.AcrobatPlugin.EFS (23.006.20320) <278b6c60-222a-3f03-babc-3f3156a3d821> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/EFS.acroplugin/Contents/MacOS/EFS
0x12c944000 - 0x12cbc7fff com.adobe.headlights.LogSessionFramework (*) <c50e8b92-9b6f-3048-8759-70da75a4ad29> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x12cf50000 - 0x12cf87fff com.adobe.pip (*) <b9f0e9f1-f1a1-3cff-ace2-d4c65afbd7ca> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x13d000000 - 0x13d9e3fff com.adobe.AcrobatPlugin.TouchUp (23.006.20320) <d4c10d47-3e11-343d-9c88-db5d56cf8b1f> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/TouchUp.acroplugin/Contents/MacOS/TouchUp
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
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thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.5G resident=0K(0%) swapped_out_or_unallocated=1.5G(100%)
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VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
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dyld private memory 272K 2
libnetwork 640K 16
mapped file 528.2M 60
shared memory 3584K 34
=========== ======= =======
TOTAL 4.8G 4081
TOTAL, minus reserved VM space 3.8G 4081
-----------
Full Report
-----------
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Model: MacBookPro18,3, BootROM 8422.121.1, proc 8:6:2 processors, 16 GB, SMC
Graphics: Apple M1 Pro, Apple M1 Pro, Built-In
Display: LG ULTRAWIDE, 2560 x 1080 (UW-UXGA - Ultra Wide - Ultra Extended Graphics Array), Main, MirrorOff, Online
Display: Color LCD, 3024 x 1964 Retina, MirrorOff, Online
Memory Module: LPDDR5, Samsung
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: Apr 7 2023 15:18:26 version 20.96.28.1.8.7.146 FWID 01-aff1b48a
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
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USB Device: BUP Slim Mac SL
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USB Device: USB2.0 Hub
USB Device: USB-C 5-in-1 Multiport Adapter
USB Device: Keyboard Hub
USB Device: USB Optical Mouse
USB Device: Apple Keyboard
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
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/t5/acrobat-discussions/acrobat-pro-crashing-on-use-of-features-like-comments-and-scrolling-macos-13-4-1/m-p/14120084#M431454
Sep 28, 2023
Sep 28, 2023
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Hope you are doing well and thanks for reaching out.
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...
You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.
If it still doesn't work, please collect the Crash/freeze logs as described here https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
Regards
Amal
Regards
Amal
Amal
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