We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Suddenly I am having this issue:
Sorry for the trouble.
As you have mentioned above, you are using Windows 7. The Acrobat Pro DC is compatible with Windows 7 SP1 and above OS version. Please refer to the information provided in the following help document: https://helpx.adobe.com/acrobat/system-requirements.html.
With the latest version, support for Windows 10 version lower than 1809 has been dropped. Refer to the information provided here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html.
Please try removing the application using the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine. Then reinstall the application from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html.
Check if that helps.
If possible, please try updating the Windows OS.
Let us know if you have any questions.
Many thanks for your reply. I followed all the steps but still have the same issue.
Many thanks Is_rbls. Yes I tried this before and didn't fix the issue.
This is the answer I got from AdobeCareHelp@outlook.com "We have several problems with Acrobat DC Pro subscription and Windows 7. So , we help you to cancel the subscription of Acrobat DC Pro and we provide you the Acrobat Pro 2017 Perpetual License which is the onetime off payment and license valid for lifetime. Acrobat Pro 2017 will be after all the discounts US$399.99 including lifetime warranty."
My reply "I don't know what to think about your offer. I already spent AU$263.87 and now you want I pay US$399.99?! Is this correct? Joke, insulting? I know Windows 7 is old but it is what I have at the moment and you say on your website that Acrobat DC Pro is compatible to Windows 7. I have been using/buying it since 2017 without problems.
I have Windows 7 Ultimate SP1 (32-bit).
Thank you for sharing the information.
Would like to inform you that the email you have received from AdobeCareHelp@outlook.com is not from Adobe. The Adobe email will always end with @adobe.com. Please be alert and do not respond to any such emails you receive as they are phishing emails.
As you are still experiencing the issue, please check the suggestion provided here: https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html. Check if that helps.