Acrobat Pro DC becomes unresponsive on launch

[justinj58660509]

Adobe Reader DC becomes unresponsive for about 10 seconds on launch, a few seconds after opening.

-Occurs with or without a file open

-Files can be opened and closed without issue, it only occurs on first launch of program

-Will display (Not Responding) in title bar if I click inside the program while it's not responsive

-Issue is happening on several computers in my network, all running Windows 10 1803

-Unsure when the issue began happening

Version 2019.010.20069.49826

Troubleshooting steps:

Bypassed firewall by connecting computer directly to modem

Cleared recent documents list

Set Documents in recently used list: 0

Disabled both 'Show online storage' options

Disabled 'Show me messages when I launch Adobe Acrobat'

Disabled 'Tell me if Adobe Acrobat is not my default PDF application'

Disabled Sync preferences across devices and document services

Disabled 'Enable Enhanced Security'

Disabled 'Automatically install updates'

Deleted preferences folder

Performed Repair installation

Sign out / in Adobe account

Seems to become unresponsive when the silhouette icon in the upper right corner of the window changes from gray to the blue splotch that is my "profile picture".

How can I isolate what operation the program is trying to perform at the time it's unresponsive?

[AnandSri]

Hello URBE

Thank you for sharing the update. The latest patch of Acrobat and Reader is available with performance fixups. Please install the latest patch form help menu>select check for updates.

Reboot the machine after updating Acrobat/Reader.

For Update information, you may go through DC Release Notes — Release Notes for Acrobat DC Products

Thanks,

Anand Sri.