Acrobat Pro DC crashes on opening pdf file

[rijnjah87089729]

Hai all, since upgrading from Acrobat XI to DC i got a couple of problems.

First off when Acrobat is not running at all and i want to open a pdf file by double clicking on it i see that it gives it some thought but it will not open the file. Not a singel file will open this way.

When Acrobat runs it can open files by double clicking on them. So it seems a launch issue.

I also have an issue when opening acrobat and i click on tools without first waiting a couple of minutes, Acrobat chrashes with a not responding message.

Seeing as i need to roll out 35 Acrobat DC installs and 13 Adobe CC installs i will for now stop rolling these out.

Does anyone have a solution for my problems?

[Guest]

Hi ,

Sorry to hear you are experiencing such an issue .Could you please tell if you see any error message along ?If so please share the screen shot of the same .

It seems to me that installation of Acrobat Licensing Module has failed that is why you are unable to open a PDF and Acrobat crashes .

You could refer the following document to get this issue sorted .Please have a look once and see if this fixes it .

https://helpx.adobe.com/acrobat/kb/acrobat-x-xi-installation-rollback.html

Regards

Sukrit Dhingra

[rijnjah87089729 · Accepted solution]

I found that it's the plugin Pitstop Pro that causes the crash. Without the plugin it runs fine. But as soon as the plugin is in the plugins folder it starts to crash.

Also i found that some documents wont print. I'm not getting a preview. My collegue who runs Acrobat XI can just preview them fine and print them.

Can we expect Adobe to work on a solution for the Pitstop Pro problem?

[abailescollins]

Not sure why you expect Adobe to help, you probably need to talk to us.  

Can you please contact 'support@enfocus.com' and they will assist you.

Please give them as much information as you can, Acrobat version, PitStop version etc.

You don't mention which PitStop version you are using, does your PitStop version support Acrobat DC?

You should be running either PitStop Pro 12.3 or PitStop 13 as these are the only two versions that work with Acrobat DC.

You can always drop me a mail if you want to chat, I am the product manager for PitStop. 'andrewb@enfocus.com'

[rijnjah87089729]

Hai Andrew,

Thank you for your awnser and support. I will contact Enfocus.

[abailescollins]

Out of interest which version of PitStop do you have running?

[rijnjah87089729]

Verrsion 9 Update 3

[abailescollins]

That's the problem right there then. Acrobat DC is definitely not supported by that version.

You can drop me an email if you have any queries on your upgrade options. 'andrewb@enfocus.com'

PitStop Pro System Requirements

Pitstop Pro 09

Windows® 

• Adobe® Acrobat® 8.1 and higher Standard or Professional
• Adobe® Acrobat® 9.x Standard or Pro
• Microsoft® Windows® XP Professional or Home Edition SP 2
• Microsoft® Windows® Vista Home Premium, Business or Ultimate SP 1 (32 or 64-bit)
• Windows 7

Macintosh®

• Adobe® Acrobat® 8.x Professional
• Adobe® Acrobat® 9.x Pro
• Mac OS® X v.10.4.11, 10.5.x, 10.6
• StuffIt Expander 10 or higher (for expansion of the installer package)

[Andrea_ColorInk]

We are having a crashing issue at my workplace with Acrobat DC and Pitstop Pro 13, but it's a tad different...

Every time you search in the tools tab for a tool starting with A, E, or T it crashes Acrobat and wipes your preferences. But only those letters, any other ones work fine.

I just downloaded Acrobat DC and Pitstop 13 today, so it's all up to date. And this is happening on a range of hardware rigs from 2010ish to brand new within the last month iMacs, so I'm pretty sure it's not hardware related.

I'm going to contact Enfocus directly, but wanted to post this here so if anyone else is having this oddly specific glitch they know they're not alone!

[PaulOv]

JUST FOR WINDOWS 7: Execute Acrobat in Windows Vista compatibility mode. That works for me

[dannyn54835962]

I have just installed Adobe Acrobat DC Standard and it crashes every time I launch the program.

I have tried the following:

1. Uninstalling, rebooting, and reinstalling it,
2. Tried troubleshooting by using Windows Vista and Windows Vista  SP 2 settings,
3. Downloaded the latest patch available (dated July 2016)
4. Downloaded the Clean Up Program and did the clean up, and reinstalling it

Anyone out there who can help?