When I open a PDF using Acrobat Pro DC and then attempt to adjust a form field in "Prepare Forms" tool the PDF crashes.
Application Error (Event ID: 1000)
Faulting application name: Acrobat.exe, version: 21.1.20135.27840, time stamp: 0x6018e1a4 Faulting module name: MakeAccessible.api, version: 21.1.20135.27840, time stamp: 0x6018dfd7 Exception code: 0xc000001d Fault offset: 0x000f7f98 Faulting process id: 0x33a8 Faulting application start time: 0x01d70237c59f4dd8 Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\MakeAccessible.api Report Id: 0d7c983c-f975-45e3-a15a-79ecce864cc9 Faulting package full name: Faulting package-relative application ID:
Is this happening even after you click on "Help" ---> "Repair Installation"?
Seems like the problematic API (or module) needs to be re-registered in the appropriate directory.
Also, have you updated your version of MS Windows or did you performed and upgrade to MS Windows 10 from an earlier version?
>"Help" ---> "Repair Installation"
Confirmed, done that 3 times. No difference.
>Also, have you updated your version of MS Windows or did you performed and upgrade to MS Windows 10 from an earlier version?
Windows 10 is fully patched and up to date.
In addition: (1) removed, cleaned directories, re-installed.
How about using the Acrobat Cleaner and Repair tool after uninstalling? Did you tried tgis method too with no success?
Try to re-gister the module. The error you're getting is related to a dynamic link library that for some reason is installed in the wrong directory.
If you notice in the error message that you posted, it clearly identifies the Adobe Acrobat plug-in.
Disable that plug-in from Internet Explorer(if that is the case), or from the MS Office suite.
Windows 10 may be fully patched, but add-ons, add-ins, or plug-ins don't update automatically with Windows.
Sometimes you have to verify and do these uldates manually.
That said, check also that your redistributables are all updated to its latest version (.Net, Visual Studio, C++).
And last, if you installed Acrobat using the CC Desktop app, I would suggest to also use the CC cleanup tool before reinstalling.
Sorry for the inconvenience, can you please share the crash dumps with us so that we can investigate further.
Please refer following link to collect the crash dump when Acrobat/Reader process crashes:
As stated above. The problems was solved by mydelf.
Suggestion: Improve the Adobe support for paying clients or you will find more angry and frustrated with your service - like I am now. Not only would I never reccommend Adobe again, we are actively seeking to replace Adobe Acrobat within our organization.
What was the fix? I am fighting a very similiar issue.
I am also facing this same issue!