Acrobat Pro DC desktop can not create pdf from docx or excel; prepare form can't even start

Report · Feb 14, 2020

I have the following issues in my Acrobat Pro DC desktop :

1. create pdf from - can not even display original files (Word or Excel) in the source folder, therefore can not create pdf from existing word or excel files

2. prepare form - single file - after click the "Start" button, nothing happens, therefore can not even start a pdf form from an existing document

3. I see a Advanced Setting button on "create pdf from" page, but it is greyed out. How to activate it?

I've reinstalled everything but al the above problems are still there.

Can someone help me out, or can the Adobe tech support contact me?

Report · Feb 17, 2020

Hi,

What is the latest update version of your Adobe Acrobat Pro DC?

In which MS Windows version is this happening? And what version of MS Office are you using to create documents?

What steps have you followes to troubleshoot this issue?

Have you upgraded or updated any software recently?

Have you tried clicking on Help, Repair Installation?

Report · Feb 29, 2020

Hi Hannahh,

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now. If the issue still persists, we need some more information for a better understanding:

Is this a behavior with a particular File or with all the Word or Excel files that you try to create a PDF? Try Creating the PDF from a different File and check? If its a file specific issue please share the file with us for testing. Please upload the file on the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

What are the steps you are doing to create the PDF file? and what is the version of the Adobe Acrobat DC you are using to create the PDF? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html) make sure you have the latest version 20.006.20034 Go to Help > Check for Updates.

Also, please try the steps provided in the link (https://helpx.adobe.com/in/acrobat/how-to/create-pdf-files-word-excel-website.html) and see if that helps.

If it still doesn't work, please try the following steps:

Remove the application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
Reboot the computer
Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

Let us know how it goes.

Regards

Amal