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Acrobat Pro DC: Entry point not found

New Here ,
Jan 01, 2020 Jan 01, 2020

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I have been trying to edit text in the PDF file and got the following error all the time. Please someone advise how to solve this.

 

The procedure entry point

?SetFavorTextOverLayout@COcrContextAdvancedParameters@IDRS@@QAEXH!Z could not be located in the dynamic link library idrskrn15.dll.

 

Thank you very much.

 

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Edit and convert PDFs , General troubleshooting

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Community Expert ,
Jan 01, 2020 Jan 01, 2020

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What's the exact version number of Acrobat? What's your OS version?

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New Here ,
Jan 02, 2020 Jan 02, 2020

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Hi Try67,

They are Acrobat version 2019.021.20058 and Window 7 professional 64-bit operating system.

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Adobe Employee ,
Jan 16, 2020 Jan 16, 2020

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Hi,

 

Can you please try Could not access the recognition service when attempting OCR on Windows

 

Thanks,

Gaurav Maheshwari

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Community Beginner ,
Mar 10, 2020 Mar 10, 2020

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Do you have any other suggestions?  I have the same problem and have already tried this several times, but nothing changes.  I have also tried running the repair installation, as well us uninstalling/reinstalling several times.

 

I am running Acrobat DC Standard 2020.006.20034, and "about plugins" shows PaperCapture.api 20.6.20034.366983 is loaded and certified.

 

The problem started when I upgraded Acrobat Standard DC to the "Continuous Release" version (hoping to improve its OCR capabilites).

Thanks.

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New Here ,
Jun 17, 2020 Jun 17, 2020

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Solution 1: Copy the files from the 'iDRS15' folder to the 'PaperCapture' and 'plug_ins' folders in Acrobat
  • Go to the location:

    C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture\iDRS15

    For example, for Acrobat DC, go to:

    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\iDRS15

  • Copy all the files in the folder.

  • Go to the following location and paste the copied files:

    C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture

  • Go to the location mentioned in Step 1, and copy all the files again.

  • Go to the following location and paste the copied files:

    C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins

Try running OCR using the Enhanced Scans tool and then from the Edit PDF tool. (You can select the tools from the right panel in Acrobat.)

Solution 2: Uninstall and reinstall Acrobat

You can sometimes resolve the error by uninstalling and reinstalling Acrobat.

  • Uninstall Acrobat from your computer:

    1. Open the Run command dialog by pressing the Windows key and the R key.
    2. In the dialog, type Control Panel and click OK.
    3. In the Control Panel, select Program and Features, and then select Acrobat from the list of installed programs.
    4. Click Uninstall and follow the prompts to uninstall Acrobat.

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New Here ,
Aug 15, 2021 Aug 15, 2021

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Thank You , Solution one -----Only

 

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New Here ,
Apr 05, 2022 Apr 05, 2022

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solution 1 worked for me as well.  thank you.

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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Solution one of Velan fixed the issue. 08/02/22 (Adobe is fully updated). 

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New Here ,
Nov 14, 2023 Nov 14, 2023

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LATEST

Solution 1 from Velan fixed the issue (after computer restart) 11/14/23 - TYSM!

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New Here ,
May 17, 2023 May 17, 2023

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thanks Step 1 solved the issue

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