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Acrobat Pro DC fails to use the icc profile in color settings

Guest
Jun 16, 2023 Jun 16, 2023

Hi,

if I try to use the .icc profile in the preferences in Adobe Acrobat Pro DC it is not remembered by the program.

It will open with the default sRGB profile, then I would go to the preferences -> color -> change the color profile to the monitor (and Windows) one and close the application but once closed and reopened it will default again and chaning the setting again will do nothing, the program also fails to apply any color settings such as ACE compensation if fact those settings are forgotten every time the application is closed in order to have them applied.

I have uninstalled, cleaned the folders and registry multiple times but this issue persists.

It happens with every 2023 release whereas all the 2022 versions do not have this problem.

Something I have found is that if you upgrade from a 2022 version correctly setup with the monitor profile to a 2023 release, once you upgrade upon first launch of the program correctly sets the .icc profile (since it was in the previous settings) however this starts to cause all sorts of glitches and internal errors and the only way to fix that is to the delete the settings forlder in the appdata subfolder but that leads to the issue I am reporting.

Please fix this bug.

TOPICS
Crash or freeze , General troubleshooting
419
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Community Expert ,
Jun 19, 2023 Jun 19, 2023

What is your Acrobat version?

 

With me, the settings are sticky. Open Acrobat. Apply the wanted setting. Close. Reopen, the setting stays.

ABAMBO | Hard- and Software Engineer | Photographer
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Guest
Jun 19, 2023 Jun 19, 2023
LATEST

The last working version is 22.003.20828 beyond that (the 23.xx.xxxx releaseases) Acrobat does not color manage nor save the color management settings.

I have already tried everything, even to uninstall it and manually clear every Adobe related Registry key.

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