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Acrobat Pro DC for Mac not working the ""save as" command

Community Beginner ,
Mar 14, 2022 Mar 14, 2022

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Acrobat Pro DC for Mac not working the "save as" command on a Mac M1 running macOS Monterrey.

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Mar 30, 2022 Mar 30, 2022

Hi Mário,

 

Sorry for the delay in response.

 

Please use the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/blank-save-as-dialog-mac.html

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Adobe Employee ,
Mar 15, 2022 Mar 15, 2022

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Hi Mário,

 

Thank you for reaching out.

 

Would you mind elaborating on "Acrobat Pro DC for Mac not working the "save as" command"?

What happens when you try to use the "Save as" option?

Share the current Acrobat and Mac OS version numbers.

 

Thanks,

Meenakshi

 

 

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Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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Hi Meenakshi,

Thank you for replying.

My Mac is a M1 running macOS Monterrey, version 12.2.1, and Adobe Acrobat Pro DC version 2020.013.20074.

What happens when I click "save as"command is that a window appears blank and I press the save as command and nothing happens. The only way to save is to export as a reduced pdf file... as the photo attached.Screen Shot 2022-03-15 at 08.41.26.png

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Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

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Hi Mário,

 

Sorry for the delay in response.

 

Please use the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/blank-save-as-dialog-mac.html

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Community Beginner ,
Nov 04, 2022 Nov 04, 2022

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Hi Meenakshi!

Please forgive me for taking so long to reply. I am really sorry! Please, accept my apologies!

Perfect path... I used the link above and it worked perfectly!

 

Again, Thank you very much indeed for your help.

Kind regards,

 

Mario Lordeiro

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