Acrobat pro DC free trial account troble

New Here ,
Apr 26, 2022 Apr 26, 2022

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Hello.

I purchased Acrobat pro DC free trial and typed in my invalid e-mail account.

But it already paid for monthly subscription.

Can I cancel the subscription?

 

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General troubleshooting , How to

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Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

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Hi Seunghee

 

Hope you are doing well and sorry for the trouble.

 

You may try to update the Adobe ID as described here https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html and see if that works for you.

 

For information about how to cancel  the subscription please check the help page https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Regards

Amal

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