Acrobat Pro DC - signatures not working anymore

Report · Nov 22, 2021

Since shortly, I am unable to sign any of my pdf's.

This worked fine previously while using my Isabel identification card to sign and lock our invoices.

Now, when I try to certify the pdf or digitally sign, the screen greys out and nothing happens.

Even with my e-ID it doesn't work anymore. Only hitting Esc (repeatedly) brings me back to the pdf.

At first I thought it was linked to my remote connection, but the problem also occurs in the office.

Thank you for your help.

Report · Apr 02, 2024

I used to time out when exporting a certified copy. It would get a little over halfway on the loading bar then stop.

It was because I didn't have the e-signature feature (technically a separate app within Acrobat) set up properly. I called support and they fixed it in 5 mins.

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Report · Jul 08, 2024

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