Acrobat Pro DC user opens PDFs in Outlook and is told they have a trial version of Acrobat DC.

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Aug 22, 2022 Aug 22, 2022

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I have a user who has an Acrobat (Pro) DC license under their company account. When they open PDF attachments in Outlook, it opens a window asking them to stgart their 7 day free trial of Acrobat DC. It also shows that Acroabt is wants them to use their personal EMail address but they are logged into Windows and into Creative Cloud with their company ID. Anyone ever seen this happen and what do I do to fix their problem?


The actual dialog box they see when opening a PDF in Outlook says: 

"Start your 7 day free trial of Acrobat DC.  

Start your free trial or buy Acrobat DC at using your Adobe ID,"  

General troubleshooting







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