Acrobat Pro DC - Video Issues ( Audio is playing but no video is showing )

New Here ,
Dec 30, 2021 Dec 30, 2021

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Hi, I am trying to include a video in a pdf with Acrobat Pro DC... using Rich Media to do so I was able to choose the video but when testing it, only th eaudio is playin and video is not showing. 

 

Any Ideas? 

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Rich media and 3D

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New Here ,
Jun 24, 2022 Jun 24, 2022

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I'm having the same issue. Follow the instructions and it embeds to the PDF but no video - only audio. I've tried several different MP4 video files and different sizes. Always the same  - a black box playing only the audio ... Any help on this topic? Thanks 

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