Acrobat Pro DC

New Here ,
Jun 17, 2022 Jun 17, 2022

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Hello my name is John.

I am trying to install Acrobat Pro DC but i have problem.

At the start everything looks fine and at the end i have a message Acrobat DC was succesfully installed

but at creative cloud again is on the button to install again. Please Help.

I work on a iMac 27 retina macos Mojave Version 10.14.6

 

Screenshot 2022-06-17 at 13.28.16.pngScreenshot 2022-06-17 at 13.53.57.png

  

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General troubleshooting , How to

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Adobe Employee ,
Jun 17, 2022 Jun 17, 2022

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Hi John

 

Hope you are doing well and sorry for the trouble.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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