• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Acrobat Pro DC

New Here ,
Jun 17, 2022 Jun 17, 2022

Copy link to clipboard

Copied

Hello my name is John.

I am trying to install Acrobat Pro DC but i have problem.

At the start everything looks fine and at the end i have a message Acrobat DC was succesfully installed

but at creative cloud again is on the button to install again. Please Help.

I work on a iMac 27 retina macos Mojave Version 10.14.6

 

Screenshot 2022-06-17 at 13.28.16.pngScreenshot 2022-06-17 at 13.53.57.png

  

TOPICS
General troubleshooting , How to

Views

190

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 17, 2022 Jun 17, 2022

Copy link to clipboard

Copied

LATEST

Hi John

 

Hope you are doing well and sorry for the trouble.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines