Acrobat pro disappeared

New Here ,
Nov 11, 2021 Nov 11, 2021

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I tried to open a file with adobe acrobat this week to edit it.  But the program was gone, and only Acrobat Reader DC was there.  I dug around, and see that all files in the Acrobat program file are dated 11/8, about when my other program disappeared.  Can anyone help me?  This is an older computer, and I don't have disks to reinstall, or a DC subscription.  Looks like an Adobe-pushed update gone horribly wrong. 

 

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General troubleshooting

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Adobe just told me "version 9 which is no longer supported so i would recommend you to visit forums.adobe.com and get further help.

 

Worst customer support ever.  They removed something from my computer that was working, and this is what they tell me? 

 

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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I think this just happened to me as well.  I've had the full version of Acrobat for years but it just wasn't there when I went to edit a PDF today.  "Adobe Acrobat DC" is showing as "New" in my Start Menu.  I've had Acrobat Reader installed alongside Acrobat Standard for a long time.  I saw a reference in the Reader forum that a Reader DC update may have done this inadvertently.  Like you, I'm not sure I could even locate the original media.

Very disappointed if Adobe basically just stole my paid-for version of Acrobat and won't do anything to replace it.

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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A little more information: Wonder of wonders, I found my Acrobat 9 Standard install disk and license key.

Unfortunately, when I tried to install it, the error given was "Setup has detected that you already have a more functional product installed.  Setup will now terminate."

That's not true, though, because the Acrobat Reader DC I've got doesn't allow the editing functions I had available in Acrobat 9 Standard.

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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I just had the same experience.  I've had Acrobat 9 Standard for years and have transferred it from PC to PC as I replaced/upgraded pc's and have never had a problem.  Now they disable it with any solution.  HORRIBLE LACK OF SUPPORT or care for their customers.  I paid about $100 for this product that still worked fine until this week.  That stinks!

 

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Explorer ,
Jul 16, 2022 Jul 16, 2022

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I found this page when my Acrobat Pro seemed to have (OK, definitely!) disappeared... Thank you all for reassuring me I wasn't alone! 

 

@ReverendTed, thanks to your description of having a "more functional product," I tried uninstalling DC and rebooting first before attempting to reinstall Pro. It worked! Adobe files on my comp also remembered the SN# so I didn't have to go looking for that.

 

Hope this helps someone! I will NOT be reinstalling DC, in case anyone's wondering 😉

Ellen

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Explorer ,
Jul 16, 2022 Jul 16, 2022

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Ugh, now it's constantly crashing. 😞 I'll update if I solve the issue. I'm inclined to look for an alternative. Like everyone else, it worked fine until it was removed without my approval or notification. ~E

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Adobe Community Professional ,
Jul 17, 2022 Jul 17, 2022

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