Acrobat pro download problem

[Andrius301777343e8h]

Hello, i have the same problem for the second time this year. 

My windows got reinstalled, so i had to download adobe cloud again.

My problem is that i cannot download the acrobat pro version through the cloud. Maybe there is another way to activate it ? When i go to Acrobat pro page it asks me to buy it, but in my plan list i have it already and there shouldnt be any request to buy. 

I tried to contact virtual assist - and he doenst recognise my plan ... then i wrote to facebook page, got some help there but no possitive result. they suggested me to create a post in here... 

Altho i remember last time i had this problem a support logged in to my computer and did his magic and made it work. I need help to solve it because i use this app in my work. 

[Amal.]

Hi @Andrius301777343e8h 

Hope you are doing well and thanks for reaching out.

Please logout of the application and try to login with your company account as described in the help page https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

Let us know how it goes.

~Amal