Acrobat Pro | Druckfunktion Problem

Report · Oct 17, 2023

Seit ein paar Wochen habe ich das Problem, das ich kein einziges Dokument mehr ausdrucken kann und zwar egal auf welchem Endgerät (Drucker). Das Problem besteht auch nicht nur auf einem Rechner, sondern besteht auf mehreren Rechnern (iMac, Macbook Pro, Macbook Air).
Auf allen Systemen läuft MacOS Sonoma 14.0. Der Acrobat ist auf letztem Stand 2023.006.20360

Das Problem stellt sich so dar, dass beim Drucken jedesmal der Acrobat Distiller im Hintergrund geöffnet wird, und dann im Acrobat eine Fehlermeldung erscheint (siehe Screenshot). Zudem steht im Acrobat unten die Meldung "Bitte warte, während das Dokument zum Drucken vorbereitet wird." Diese Meldung ist auch neu, zumindest ist sie mir noch nie aufgefallen.

Klickt man die Fehlermeldung weg, erscheint danach diese Meldung:

Nach schließen dieser Meldung kommt, dann diese:

Ich bin relativ ratlos. Hat jemand anderes dieses Problem auch?

Report · Apr 24, 2025

Hello Amal, since no solution was found by you and Adobe, I did some more research myself. The problem has been solved for me. The print settings were no longer set to "Acrobat standard", which caused the problem.

View solution in original post

Report · Oct 17, 2023

Hi @nohi79

Hope you are doing well and thanks for reaching out.

I'm sorry to hear that you're experiencing this issue. Thank you for bringing it to our attention. This is a known issue, to further assist you, could you please collect the print logs as outlined in the following guide: Print Log Collection Guide? Once collected, you can share them via any cloud storage platform.

Additionally, you can try printing the PDF as an image. Here's how you can do it: Go to Print > Advanced > Select "Print as image".

Please let us know how these steps work for you. We're here to help!

Regards

Amal

Regards
Amal

Report · Oct 18, 2023

@Amal.

I have tried it as you suggested. When I select "Print as image", the print function works fine.

I would be happy to provide you with the log files, however I have a Mac and would need the instructions. The link you sent me is for Windows.

Report · Oct 18, 2023

@Amal. here is the crash report from Distiller. Since Acrobat Pro does not crash, there is no crash file from there.

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Distiller [3314]
Path: /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/MacOS/Distiller
Identifier: com.adobe.distiller
Version: 23.006.20360 (23.006.20360)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-10-18 15:54:00.3556 +0200
OS Version: macOS 14.0 (23A344)
Report Version: 12
Bridge OS Version: 8.0 (21P365)
Anonymous UUID: B8DEEF5D-B016-419D-5C92-40E3F0907720

Sleep/Wake UUID: A827B165-4136-420D-AAFE-EC42B4E2DB6A

Time Awake Since Boot: 12000 seconds
Time Since Wake: 3379 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000000e0
Exception Codes: 0x0000000000000001, 0x00000000000000e0

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [3314]

VM Region Info: 0xe0 is not in any region. Bytes before following region: 140737486941984
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
shared memory 7fffffea7000-7fffffea8000 [ 4K] r-x/r-x SM=SHM

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 DistillerLib 0x10e585b28 DistillerClose + 88
1 Distiller 0x1097943b5 -[AADAppController applicationShouldTerminate:] + 709
2 AppKit 0x7ff8046a2792 -[NSApplication _docController:shouldTerminate:] + 157
3 AppKit 0x7ff8046a2598 __91-[NSDocumentController(NSInternal) _closeAllDocumentsWithDelegate:shouldTerminateSelector:]_block_invoke + 540
4 AppKit 0x7ff8046a2075 -[NSDocumentController(NSInternal) _closeAllDocumentsWithDelegate:shouldTerminateSelector:] + 1440
5 AppKit 0x7ff8046a1a75 -[NSDocumentController(NSInternal) __closeAllDocumentsWithDelegate:shouldTerminateSelector:] + 357
6 AppKit 0x7ff8046a1526 -[NSApplication _shouldTerminate] + 1573
7 AppKit 0x7ff804691b45 -[NSApplication terminate:] + 1023
8 AppKit 0x7ff804618970 -[NSApplication(NSResponder) sendAction:to:from:] + 337
9 AppKit 0x7ff804705b55 -[NSMenuItem _corePerformAction] + 455
10 AppKit 0x7ff804d4b602 _NSMenuPerformActionWithHighlighting + 185
11 AppKit 0x7ff804b8bca9 -[NSMenu _performActionForItem:atIndex:fromEvent:] + 197
12 AppKit 0x7ff804704ae9 -[NSMenu performKeyEquivalent:] + 400
13 AppKit 0x7ff804d1e006 routeKeyEquivalent + 685
14 AppKit 0x7ff804d1b611 -[NSApplication(NSEventRouting) sendEvent:] + 805
15 AppKit 0x7ff8048dd557 -[NSApplication _handleEvent:] + 65
16 AppKit 0x7ff80441d65f -[NSApplication run] + 640
17 AppKit 0x7ff8043f1670 NSApplicationMain + 816
18 dyld 0x7ff8009c23a6 start + 1942

Thread 1:: com.adobe.ngl-RecurringSync-0x70000efdc000
0 libsystem_kernel.dylib 0x7ff800d0e5d6 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff800d4b76b _pthread_cond_wait + 1211
2 libc++.1.dylib 0x7ff800c8344b std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 93
3 DistillerLib 0x10e5235e8 adobe::ngl::internal::SyncManager::RecurringSync() + 2632
4 DistillerLib 0x10e4cc497 std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()::operator()() const + 71
5 DistillerLib 0x10e4cc3ea std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>::__execute() + 26
6 DistillerLib 0x10e4cc60e void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct>>, void (std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>::*)(), std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>*>>(void*) + 62
7 libsystem_pthread.dylib 0x7ff800d4b202 _pthread_start + 99
8 libsystem_pthread.dylib 0x7ff800d46bab thread_start + 15

Thread 2:: com.adobe.ngl-ProcessNglIngestEvents-0x70000f0e2000
0 libsystem_kernel.dylib 0x7ff800d0e5d6 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff800d4b76b _pthread_cond_wait + 1211
2 libc++.1.dylib 0x7ff800c8344b std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 93
3 DistillerLib 0x10e6d051d adobe::ngl::internal::NglIngestManager::ProcessNglIngestEvents() + 3421
4 DistillerLib 0x10e4cc497 std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()::operator()() const + 71
5 DistillerLib 0x10e4cc3ea std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>::__execute() + 26
6 DistillerLib 0x10e4cc60e void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct>>, void (std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>::*)(), std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>*>>(void*) + 62
7 libsystem_pthread.dylib 0x7ff800d4b202 _pthread_start + 99
8 libsystem_pthread.dylib 0x7ff800d46bab thread_start + 15

Thread 3:: com.adobe.ngl-MonitorSuccessEventsThread-0x70000f165000
0 libsystem_kernel.dylib 0x7ff800d0e5d6 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff800d4b76b _pthread_cond_wait + 1211
2 libc++.1.dylib 0x7ff800c8344b std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 93
3 DistillerLib 0x10e6d1587 adobe::ngl::internal::NglIngestManager::MonitorSuccessEventsThread() + 823
4 DistillerLib 0x10e4cc497 std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()::operator()() const + 71
5 DistillerLib 0x10e4cc3ea std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>::__execute() + 26
6 DistillerLib 0x10e4cc60e void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct>>, void (std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>::*)(), std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>*>>(void*) + 62
7 libsystem_pthread.dylib 0x7ff800d4b202 _pthread_start + 99
8 libsystem_pthread.dylib 0x7ff800d46bab thread_start + 15

Thread 4:: com.adobe.ngl-RecurringLogPosting-0x70000f1e8000
0 libsystem_kernel.dylib 0x7ff800d0e5d6 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff800d4b76b _pthread_cond_wait + 1211
2 libc++.1.dylib 0x7ff800c8344b std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 93
3 DistillerLib 0x10e67d487 adobe::nglcontroller::NglController::RecurringLogPosting() + 2647
4 DistillerLib 0x10e4cc497 std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()::operator()() const + 71
5 DistillerLib 0x10e4cc3ea std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>::__execute() + 26
6 DistillerLib 0x10e4cc60e void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct>>, void (std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>::*)(), std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>*>>(void*) + 62
7 libsystem_pthread.dylib 0x7ff800d4b202 _pthread_start + 99
8 libsystem_pthread.dylib 0x7ff800d46bab thread_start + 15

Thread 5:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x7ff800d0ba2e mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff800d19e4a mach_msg2_internal + 84
2 libsystem_kernel.dylib 0x7ff800d12b6e mach_msg_overwrite + 653
3 libsystem_kernel.dylib 0x7ff800d0bd1f mach_msg + 19
4 CoreFoundation 0x7ff800e26475 __CFRunLoopServiceMachPort + 143
5 CoreFoundation 0x7ff800e24ee5 __CFRunLoopRun + 1371
6 CoreFoundation 0x7ff800e24372 CFRunLoopRunSpecific + 557
7 CFNetwork 0x7ff806156459 0x7ff805f10000 + 2384985
8 Foundation 0x7ff801db4edc __NSThread__start__ + 1013
9 libsystem_pthread.dylib 0x7ff800d4b202 _pthread_start + 99
10 libsystem_pthread.dylib 0x7ff800d46bab thread_start + 15

Thread 6:
0 libsystem_kernel.dylib 0x7ff800d0e4a2 __semwait_signal + 10
1 libsystem_c.dylib 0x7ff800bf96f1 nanosleep + 199
2 libsystem_c.dylib 0x7ff800bf9624 usleep + 53
3 DistillerLib 0x10e5e6160 DistillerPSRip::PSInit(void*) + 880
4 libsystem_pthread.dylib 0x7ff800d4b202 _pthread_start + 99
5 libsystem_pthread.dylib 0x7ff800d46bab thread_start + 15

Thread 7:: com.adobe.ngl-RecurringProfileAndAuthStateCheck-0x70000f4fa000
0 libsystem_kernel.dylib 0x7ff800d0e5d6 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff800d4b76b _pthread_cond_wait + 1211
2 libc++.1.dylib 0x7ff800c8344b std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 93
3 DistillerLib 0x10e680f62 adobe::nglcontroller::NglController::RecurringProfileAndAuthStateCheck() + 642
4 DistillerLib 0x10e4cc497 std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()::operator()() const + 71
5 DistillerLib 0x10e4cc3ea std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>::__execute() + 26
6 DistillerLib 0x10e4cc60e void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct>>, void (std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>::*)(), std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>*>>(void*) + 62
7 libsystem_pthread.dylib 0x7ff800d4b202 _pthread_start + 99
8 libsystem_pthread.dylib 0x7ff800d46bab thread_start + 15

Thread 8:: com.adobe.ngl-AuthStatusFileWatcher-0x70000f57d000
0 libsystem_kernel.dylib 0x7ff800d0ba2e mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff800d19e4a mach_msg2_internal + 84
2 libsystem_kernel.dylib 0x7ff800d12b6e mach_msg_overwrite + 653
3 libsystem_kernel.dylib 0x7ff800d0bd1f mach_msg + 19
4 CoreFoundation 0x7ff800e26475 __CFRunLoopServiceMachPort + 143
5 CoreFoundation 0x7ff800e24ee5 __CFRunLoopRun + 1371
6 CoreFoundation 0x7ff800e24372 CFRunLoopRunSpecific + 557
7 CoreFoundation 0x7ff800e9febe CFRunLoopRun + 40
8 DistillerLib 0x10e6d61a3 adobe::ngl::internal::NglFileWatcher::StartWatching() + 435
9 DistillerLib 0x10e4c969b adobe::ngl::internal::NglSSOHandler::StartSSOFileWatcher() + 555
10 DistillerLib 0x10e4cc497 std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()::operator()() const + 71
11 DistillerLib 0x10e4cc3ea std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>::__execute() + 26
12 DistillerLib 0x10e4cc60e void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct>>, void (std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>::*)(), std::__1::__async_assoc_state<void, std::__1::__async_func<std::__1::future<void> adobe::ngl::internal::threading::ThreadWrapper::RunAsync<void>(std::__1::function<void ()>&&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>)::'lambda'()>>*>>(void*) + 62
13 libsystem_pthread.dylib 0x7ff800d4b202 _pthread_start + 99
14 libsystem_pthread.dylib 0x7ff800d46bab thread_start + 15

Thread 9:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x7ff800d0ba2e mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff800d19e4a mach_msg2_internal + 84
2 libsystem_kernel.dylib 0x7ff800d12b6e mach_msg_overwrite + 653
3 libsystem_kernel.dylib 0x7ff800d0bd1f mach_msg + 19
4 CoreFoundation 0x7ff800e26475 __CFRunLoopServiceMachPort + 143
5 CoreFoundation 0x7ff800e24ee5 __CFRunLoopRun + 1371
6 CoreFoundation 0x7ff800e24372 CFRunLoopRunSpecific + 557
7 AppKit 0x7ff8045893e0 _NSEventThread + 122
8 libsystem_pthread.dylib 0x7ff800d4b202 _pthread_start + 99
9 libsystem_pthread.dylib 0x7ff800d46bab thread_start + 15

Thread 10:
0 libsystem_pthread.dylib 0x7ff800d46b88 start_wqthread + 0

Thread 11:
0 libsystem_pthread.dylib 0x7ff800d46b88 start_wqthread + 0

Thread 12:
0 libsystem_pthread.dylib 0x7ff800d46b88 start_wqthread + 0

Thread 13:
0 libsystem_pthread.dylib 0x7ff800d46b88 start_wqthread + 0

Thread 14:
0 libsystem_pthread.dylib 0x7ff800d46b88 start_wqthread + 0

Thread 15:
0 libsystem_pthread.dylib 0x7ff800d46b88 start_wqthread + 0

Thread 16:
0 libsystem_pthread.dylib 0x7ff800d46b88 start_wqthread + 0

Thread 17:
0 libsystem_pthread.dylib 0x7ff800d46b88 start_wqthread + 0

Thread 18:
0 libsystem_pthread.dylib 0x7ff800d46b88 start_wqthread + 0

Thread 19:
0 libsystem_pthread.dylib 0x7ff800d46b88 start_wqthread + 0

Thread 20:
0 libsystem_pthread.dylib 0x7ff800d46b88 start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000010ec85250 rcx: 0x00007fbc8e0ff5c0 rdx: 0x00007ff844340760
rdi: 0x000000010ec85250 rsi: 0x00006000029a6d60 rbp: 0x00007ff7b6771950 rsp: 0x00007ff7b6771940
r8: 0xce3d8001097c7d01 r9: 0x00007fbc8eb00000 r10: 0x00007ff84433dc20 r11: 0x00007ff801d7c68c
r12: 0x00006000016a55e0 r13: 0x00000001097bdaf0 r14: 0x000000010ec85250 r15: 0x00000001097c7e20
rip: 0x000000010e585b28 rfl: 0x0000000000010246 cr2: 0x00000000000000e0

Logical CPU: 6
Error Code: 0x00000004 (no mapping for user data read)
Trap Number: 14

Thread 0 instruction stream:
0f 1f 84 00 00 00 00 00-55 48 89 e5 41 56 53 48 ........UH..AVSH
8d 1d 92 ee 6f 00 4c 8d-b3 e0 08 00 00 4c 89 f7 ....o.L......L..
e8 e3 d2 f8 ff 48 81 c3-20 09 00 00 48 89 df e8 .....H.. ...H...
04 cc ff ff 48 89 df 31-f6 e8 aa cd ff ff 4c 89 ....H..1......L.
f7 e8 d2 d5 f8 ff 48 85-c0 74 1f bb e0 08 00 00 ......H..t......
48 03 1d 59 b1 65 00 90-48 89 df e8 b8 d5 f8 ff H..Y.e..H.......
[48]83 b8 e0 00 00 00 04-74 ee 31 c0 5b 41 5e 5d H.......t.1.[A^] <==
c3 0f 1f 80 00 00 00 00-55 48 89 e5 89 fe bf 20 ........UH.....
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
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thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=861.7M resident=0K(0%) swapped_out_or_unallocated=861.7M(100%)
Writable regions: Total=653.8M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=653.8M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
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Activity Tracing 256K 1
CG image 244K 10
ColorSync 252K 34
CoreAnimation 1528K 82
CoreGraphics 20K 3
CoreServices 620K 2
CoreUI image data 2784K 26
Foundation 40K 2
Image IO 4K 1
Kernel Alloc Once 8K 1
MALLOC 631.0M 103
MALLOC guard page 48K 12
SQLite page cache 128K 1
STACK GUARD 56.1M 21
Stack 18.2M 21
VM_ALLOCATE 100K 13
__CTF 824 1
__DATA 33.2M 565
__DATA_CONST 37.8M 357
__DATA_DIRTY 1520K 184
__FONT_DATA 2352 1
__INFO_FILTER 8 1
__LINKEDIT 191.7M 26
__OBJC_RO 70.6M 1
__OBJC_RW 2154K 2
__TEXT 670.1M 579
dyld private memory 260K 2
libnetwork 640K 16
mapped file 207.8M 51
shared memory 1312K 21
=========== ======= =======
TOTAL 1.9G 2141

-----------
Full Report
-----------

{"app_name":"Distiller","timestamp":"2023-10-18 15:54:02.00 +0200","app_version":"23.006.20360","slice_uuid":"08646af4-b6e2-3fd6-b190-e926c8c3204a","build_version":"23.006.20360","platform":1,"bundleID":"com.adobe.distiller","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.0 (23A344)","roots_installed":0,"name":"Distiller","incident_id":"28085E9F-D6F3-4436-8C2D-B314A6787303"}
{
"uptime" : 12000,
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro15,2",
"coalitionID" : 3545,
"osVersion" : {
"train" : "macOS 14.0",
"build" : "23A344",
"releaseType" : "User"
},
"captureTime" : "2023-10-18 15:54:00.3556 +0200",
"codeSigningMonitor" : 0,
"incident" : "28085E9F-D6F3-4436-8C2D-B314A6787303",
"pid" : 3314,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2023-10-18 15:32:20.2697 +0200",
"procStartAbsTime" : 10940618205743,
"procExitAbsTime" : 12240686118985,
"procName" : "Distiller",
"procPath" : "\/Applications\/Adobe Acrobat DC\/Acrobat Distiller.app\/Contents\/MacOS\/Distiller",
"bundleInfo" : {"CFBundleShortVersionString":"23.006.20360","CFBundleVersion":"23.006.20360","CFBundleIdentifier":"com.adobe.distiller"},
"storeInfo" : {"deviceIdentifierForVendor":"834F8F7D-22B7-5806-AE34-36ED4F942D19","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.adobe.distiller",
"crashReporterKey" : "B8DEEF5D-B016-419D-5C92-40E3F0907720",
"codeSigningID" : "com.adobe.distiller",
"codeSigningTeamID" : "JQ525L2MZD",
"codeSigningFlags" : 570490881,
"codeSigningValidationCategory" : 6,
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"wakeTime" : 3379,
"bridgeVersion" : {"build":"21P365","train":"8.0"},
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"exception" : {"codes":"0x0000000000000001, 0x00000000000000e0","rawCodes":[1,224],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x00000000000000e0"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":3314},
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Model: MacBookPro15,2, BootROM 2020.0.1.0.0 (iBridge: 21.16.365.0.0,0), 4 processors, Quad-Core Intel Core i5, 2,3 GHz, 16 GB, SMC
Graphics: Intel Iris Plus Graphics 655, Intel Iris Plus Graphics 655, Built-In
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AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 10 2023 12:30:19 version 9.30.503.0.32.5.92 FWID 01-88a8883
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Thunderbolt Bus: MacBook Pro, Apple Inc., 47.5
Thunderbolt Bus: MacBook Pro, Apple Inc., 47.5

Report · Oct 17, 2023

same problems for me...

Report · Oct 18, 2023

Hi All

Hope you are doing well.

The new version of Acrobat (23.06.20360) is now available, addressing this issue.

Please update the application from the help menu > check for updates and reboot the computer once.

You may also download the patch manually from the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

For more information about the new release, please go through the help article https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-2023-updates-now...

Regards

Amal

Regards
Amal

Report · Oct 18, 2023

@Amal. Unfortunately I have to inform you that the problem still exists in the version (23.06.20360).

Report · Oct 18, 2023

Hi there

We are sorry to hear that. Please give us some time to get it checked with the engineering team.

We will share the update soon.

Thanks for your time nd patience.

~Amal

Regards
Amal

Report · Jan 16, 2024

@Amal. I wanted to find out about the current status. The printing problem still exists, even in the latest version 2023.008.20470.
I have now completely uninstalled Acrobat Pro on one computer and then reinstalled it, but even then the printing problem persists. As this is really annoying and an important function, it would be great if the problem could be fixed quickly.

Report · May 14, 2024

@Amal. When will Adobe finally fix this bug? The printing problem is still present in the current version 2024.002.20759. Can you please escalate the error to a higher level. It is very annoying when the print function does not work properly. Adobe should please address this issue now!

Report · Oct 18, 2023

Hi,

will there be an update for Acrobat Pro 2020 too? The last version is 2020.005.30524?

Report · Oct 18, 2023

Hi there

We do not have any fixed timeline for Acrobat 2020 update release. We will keep you posted as soon as we get any information.

~Amal

Regards
Amal

Report · May 14, 2024

@Amal. When will Adobe finally fix this bug? The printing problem is still present in the current version 2024.002.20759. Can you please escalate the error to a higher level. It is very annoying when the print function does not work properly. Adobe should please address this issue now!

Report · May 14, 2024

Hi there

Please share the OS version you are using?

Also collect the the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

Regards
Amal

Report · May 15, 2024

@Amal. The log files were generated by the AdobeLogColletcorTool and uploaded to the Adobe server, see mail:

Dear User,

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20240515_094208_421-mac-GS.zxp

Please use the above filename as a reference when contacting Adobe Customer Care.

Thank you,

The Log Collector Tool team

Note: Please do not reply to this email; it is auto-generated.

So I don't need to upload the zxp file anymore, right?

The current MacOS version used is Sonoma 14.5

I have run Acrobat Diagnostics: 016c5a5d-e6d9-44a4-8a7a-efe2a98399d4

Report · May 16, 2024

Hi there

Thanks for sharing the logs, we have shared them with the engineering team for review.

We will share the update as soon as we get any information.

Thaks for your understanding

~Amal

Regards
Amal

Report · Apr 24, 2025

Hello Amal, since no solution was found by you and Adobe, I did some more research myself. The problem has been solved for me. The print settings were no longer set to "Acrobat standard", which caused the problem.