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Acrobat Pro in Citrix - Device activation limit message on every logon after update

New Here ,
Aug 15, 2023 Aug 15, 2023

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Hi all!

 

In our organisation we use Adobe Acrobat Pro in a Citrix environment for our users to work within, which has been working like a charm up until an update to the application on the gold image that we made a couple of weeks back, updating to version 2023.003.20244 (64-bit)

 

Before this, Adobe would not have a problem with users signing in and out, onto different machines and desktops, and would make use of the following two registry keys to never prompt the user to deactivate a previous device:

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1" 
[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1"

 

After the version update however, users are prompted to sign back into the app every time they log in to Citrix, and are then prompted to deactivate a previous device. I can confirm that the registry keys above are still present in the environment.

 

We're just confused as to why it seems to have stopped working after the update, and are unable to find any release notes or documentation suggesting the licensing should be handled differently.

 

Would anyone have any suggestions?

 

Many thanks,

Salty

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General troubleshooting , PDF

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New Here ,
Mar 12, 2024 Mar 12, 2024

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I'm having the same problem, did you ever find a fix?

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