Acrobat Pro in Citrix - Device activation limit message on every logon after update

[S.alty]

Hi all!

In our organisation we use Adobe Acrobat Pro in a Citrix environment for our users to work within, which has been working like a charm up until an update to the application on the gold image that we made a couple of weeks back, updating to version 2023.003.20244 (64-bit)

Before this, Adobe would not have a problem with users signing in and out, onto different machines and desktops, and would make use of the following two registry keys to never prompt the user to deactivate a previous device:

[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1" 
[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1"

After the version update however, users are prompted to sign back into the app every time they log in to Citrix, and are then prompted to deactivate a previous device. I can confirm that the registry keys above are still present in the environment.

We're just confused as to why it seems to have stopped working after the update, and are unable to find any release notes or documentation suggesting the licensing should be handled differently.

Would anyone have any suggestions?

Many thanks,

Salty

[Chris238940662n46]

I'm having the same problem, did you ever find a fix?

[Andy25152154wzto]

I found an issue where the SLData and OOBE folder were not synching but cannot figure out why as recreating the profile or renaming app data folders does not work and you can see in the new ROAMING app data those folders do not recreate (using FSLogix in our environment). 

[Keith32311992dif7]

try uninstalling Adobe from golden Image and then instll enterprise Acrobat Pro Installer. 

Download Acrobat installer for Enterprise term or VIP license (adobe.com)

Install using using this command

Setup.exe /sALL /msi ROAMIDENTITY=1 ROAMLICENSING=1

The folders SLData and OOBE do not exist in our roaming folder anymore.  After user accessed desktop they were required to log into Adobe and remove devices as the limit was reached and we removed all and then after logged out and they logged into other desktops as they get random desktops and didn't have anymore issues since.  Not sure if this needs done to but I did delete Adobe out of the users roaming profile so Adobe would create fresh one.  Hope this helps