Acrobat Pro license problem

Community Beginner ,
Jun 13, 2022 Jun 13, 2022

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Hi

I've bought Acrobat Pro to Keyware company. Been working for few monthes but unable to use it anymore. Seems that the license has expired though it's still alive on my Adobe account

Please help

Thanks

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Install update and subscribe to Acrobat

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correct answers 2 Correct answers

LEGEND , Jun 13, 2022 Jun 13, 2022

I have heard of companies with similar names who sell stolen subscriptions. They sometimes work for a month or two, then Adobe block the stolen software. Sometimes instead of stealing the software, they steal credit cards to pay for software.  If your software was much less than US$15 every month, it can't be genuine...

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Adobe Community Professional , Jun 13, 2022 Jun 13, 2022

It seems like a scam, since they can't even get the name of the product right (they call it Adobe Acrobat Pro 2021, which is not correct). The weird thing is they charge more than the actual price Adobe charges! A subscription to Acrobat Pro DC costs 17.99 in France currently (https://www.adobe.com/fr/acrobat/acrobat-pro.html ) and they offer it for 19.99 ("down from 39.99!")... I don't see any reason to take a chance with an unknown seller when the publisher of the program sells it for cheap

...

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LEGEND ,
Jun 13, 2022 Jun 13, 2022

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I have heard of companies with similar names who sell stolen subscriptions. They sometimes work for a month or two, then Adobe block the stolen software. Sometimes instead of stealing the software, they steal credit cards to pay for software.  If your software was much less than US$15 every month, it can't be genuine...

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Community Beginner ,
Jun 13, 2022 Jun 13, 2022

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Thank you for your answer. The company is Keyware France (keywareshop.fr), still alive since 12 months

I Have seen multiple companies with the same offer, ads on Facebook

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Adobe Community Professional ,
Jun 13, 2022 Jun 13, 2022

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It seems like a scam, since they can't even get the name of the product right (they call it Adobe Acrobat Pro 2021, which is not correct). The weird thing is they charge more than the actual price Adobe charges! A subscription to Acrobat Pro DC costs 17.99 in France currently (https://www.adobe.com/fr/acrobat/acrobat-pro.html ) and they offer it for 19.99 ("down from 39.99!")... I don't see any reason to take a chance with an unknown seller when the publisher of the program sells it for cheaper.

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Adobe Employee ,
Jun 13, 2022 Jun 13, 2022

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Hi Jean,

 

++ Adding to the discussion

 

Please go through the help page https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html and see if that works for you.

 

Regards

Amal

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Community Beginner ,
Jun 15, 2022 Jun 15, 2022

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Hi. Attached pic shows what happened : expired license

regards

Jean

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Adobe Community Professional ,
Jun 21, 2022 Jun 21, 2022

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You were scammed. Contact the bank, credit-card company or whatever method you used to pay and try and get your money back.

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Adobe Community Professional ,
Jun 21, 2022 Jun 21, 2022

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Also, you might want to block that payment method, in case it's used by the scammers to purchase other things in your name.

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Adobe Community Professional ,
Jun 13, 2022 Jun 13, 2022

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