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Acrobat Pro + MacOS + SharePoint -

New Here ,
Mar 26, 2024 Mar 26, 2024

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I spent about three hours with Adobe support yesterday and got blown off on the escalated support call they scheduled with us today. Figured I'd ask here....

 

I have a user on a Mac. They can connect to OneDrive no problem. They can not connect to a SharePoint site. Our Windows users can connect to the site via Acrobat. We have it correctly configured in the Microsoft tenant. When they try to connect to the site URL they get a "Could Not Connect. Please verify your...." credentials and/or access. I don't have access to the machine currently.

 

They are on MacOS 14.4, logged into Office365 through their locally installed apps, and logged in both through Chrome and Safari. The URL is correct and they can access in all the ways but adding storage to Acrobat.

 

Since support made it clear they didn't want to touch the issue, I'm wondering is Acrobat + SharePoint is not supported on MacOS. Are there any Mac users here who have been able to add SharePoint to their Acrboat storage locations?

 

M

 

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General troubleshooting , Modern Acrobat

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New Here ,
Apr 24, 2024 Apr 24, 2024

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I am experiencing the same issue as well, user on a MacOS can add a OneDrive destination in Acrobat but not a sharepoint site no matter what we try. We have tried a couple different users just to isolate that part.

Using the same user/password on a Windows11 Machine with Reader works without issue.

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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Have you started experiencing this issue recently?

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

 

Please go through the help page: https://adobe.ly/3JGC4hf and see if that works.

 

Let us know how it goes.


~Amal

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