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Acrobat Pro not installed with Cloud

New Here ,
Mar 03, 2023 Mar 03, 2023

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Hi, I purchased the Adobe Creative Cloud subscription, however Acrobat Pro is still showing "Start Free Trial". Please advise how to resolve, thanks!

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correct answers 1 Correct answer

Community Expert , Mar 04, 2023 Mar 04, 2023

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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All the other programs are showing no trial?

 

Sign out and sign in again.

Does that help?

If not, start Acrobat, and sign in (or sign out and sign in again from Acrobat).

 

All programs use the same credentials, so signing in one application should automatically authorize the other applications.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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