Acrobat Pro not rendering correctly

[Carlosnb130]

Originally when i opened any large-in-inches document, say 30x80" (not file size large) the file would never render correctly, getting stuck showing only some squares of the file, but consistently cycles through a few at a time, and randomly. After change a pile of setting, i was able to get it to initially now load the file, but only at 'fit to width' scale. When i zoom or change view to full size, it now does this same problem, getting stuck in a rendering loop that never ends, changing the cursor to the beachball the whole time.

Attached are screenshots taken seconds apart from eachother.

Acrobat Pro v23

Mac OS 13.6

[Amal.]

Hi there

Hope you are doing well and sorry to keep you waiting.

Is this an issue with the large PDF files only or with other small PDFs as well? Please try with a different file and check. 

If the file is stored on a shared network/drive please download it to your computer locally and then try again.

Also update the application to the new version 23.08.20533 from the help menu > check for updates and reboot the computer once.

Go to Preferences (Ctrl,Cmd+K) > Page Display > Under Rendering > Select ''Smooth line art' , 'Smooth Images' , 'Enhance Thin lines' Under Page content and information, select 'Show large images' > click OK and reboot the application and check.

Let us know how it goes.

~Amal

[Kristine24169052hwx8]

Hi Amal,

These setting do not work on this newer version of Acrobat. 2024.002 Apple M1 processor.

They work in previous versions of Acrobat, my settings on older work computer refect this and work. I think, 2019 version. Please.

and Thank you.

[Kristine24169052hwx8]

Hi Did you resolve this problem? I'm struggling with the same issue. Please.