Acrobat [Pro] quits unexpectedly

[Ignition Accountants]

This is following up from my support case [xxxxxxxx case number redacted by moderator]​. The chat team refused to help.

My Acrobat is crashing every time I try to work with files saved in the Adobe cloud.

Acrobat has been uninstalled and reinstalled twice now.

Please help to fix asap as this is severely impacting my ability to work.

[Case number redacted by moderator. This is a public forum.]

[Title edited by moderator to include the word "Pro"]

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[AnandSri]

Hi Micka,

We apologize for the inconvenience caused. As per the description above, Acrobat Pro DC is crashing unexpectedly, Is that correct?

Please try the troubleshooting steps from the following Kb doc: Resolve Acrobat DC intermittent crashes on Windows  Link: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

You may also refer to the following link for more steps: Adobe Creative Cloud applications close immediately after launch  Link: https://helpx.adobe.com/creative-cloud/kb/cc-applications-crash-immediately-launch.html

If the issue still persists, please share the following details:

• Dot version of Acrobat Pro Dc installed, check from Help>About Acrobat
• OS version installed.

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

[Ignition Accountants]

Yes, Acrobat Pro is crashing unexpectedly when I work on files saved in Adobe Document Cloud.

Those 2 links did not fix the problem.

Version is 2017.012.20098

Architecture: x86_64

Build: 17.12.20098.240878

AGM: 4.30.71

CoolType: 5.14.5

JP2K: 1.2.2.38798

OS is macOS Sierra Version 10.12.6

[marindaw42714596]

I have the exact same problem and have reinstalled Acrobat twice as well but it did not fix the problem.

I am working on a Mac, OS X

The Acrobat Pro DC version I am using is 2017.012.20098

[AnandSri]

Hi Marindaw,

I apologize for the inconvience caused. Please try to rese the Acrobat preferences, to reset the preferences, refer to How to reset Preference settings in Acrobat.  Link: https://forums.adobe.com/thread/1595848

If the issue still persists, please enable the root account and check with Acrobat.

Keep us posted with the results.

Regards,

Anand Sri.

[jay fresno]

Is there a keyboard shortcut combination to reset preferences in Acrobat DC (like there is in Photoshop, InDesign and Illustrator)?

[AnandSri]

Hello Jay Fresno,

I am sorry, but the feature to reset the preferences with a Keyboard shortcut is not available in Acrobat DC. If you want, you can raise a feature request through Feature Request/Bug Report Form  Link: http://www.adobe.com/products/wishform.html

Regards,

Anand Sri.

[AnandSri]

Hi Micka,

If the above mentioned KB docs were not helpful, please uninstall the Acrobat by running the uninstaller file from the Application menu.

Reboot your computer, and then install the Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X  Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

If the issue still persists, I will request you to enable the root account and check with the Acrobat.

Keep us posted with the results.

Regards,

Anand Sri.

[Jossie33272452sm49]

Any fixes yet to this issue.  I have the same issues.  Acrobat quit unexpectedly.  Click 'Learn more' for possible fixes.  All the above did not help.  I called Adobe and they have an open ticket.  My IT department doesn't have a solution.  They have even given me a NEW COMPUTER and I am still having issues.  I'm able to use Adobe but these quit unespectedly pop ups come up more than 11 times per day and are so annoying.  They have uninstalled and reinstalled Adobe, they have cleared my lic. and adobe account, and I started fresh, they even reset my User profile to see if that would work.  Nothing.  They sent me a new computer and it still pops up.  Adobe themselves were on my computer with my IT department uninstalled every file they found that had anything to do with ADOBE and reinstalled.  This has been an issue since September!  Hopefull, Adobe can figure this out.  

[Amal.]

Hi there

Hope you are doing well and sorry to keep you waitng.

If you are still experiencing this issue, please go through the help pages listed below and see if that works:

- https://adobe.ly/4a71CQ3

- https://adobe.ly/48LRT0s

Also update the application to the new version 23.08.20555 . Go to Help > Check for updates and reboot the computer once.

Let us know how it goes.

~Amal