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Acrobat Pro Request for e-Signature not available in app

New Here ,
Aug 07, 2024 Aug 07, 2024

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Our IT department recently upgraded me to a new Windows laptop, migrating all apps, including Adobe Creative Cloud. From there, I installed the latest version of Acrobat Pro, and also updated to the current version 2024.002.20991 | 64 bit. Before the new laptop, I was able to Request e-Signatures directly from the Acrobat Pro desktop app. As of now, after uninstalling and reinstalling Acrobat (plus recent update) and Creative Cloud, I do not see an icon or have the ability to request e-signatures through the Acrobat Pro desktop app. 

 

Among other things, I have tried:

- reassigning the registry key to: 1 (as old posts suggested)

- switched back and forth between the NEW design and OLD design

- logged out/in from Creative Cloud

- restarted my laptop

 

I do have a license for Adobe Sign, so I can at the least use the online tool to request signatures, but I prefer to stay within the app.

 

Has anyone else had this same issue? How did you resolve the issue?

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General troubleshooting , Modern Acrobat

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New Here ,
Aug 30, 2024 Aug 30, 2024

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Yes - have been unable to Request e-Signatures within the desktop app for about a month.

The tool is visible but is unresponsive.

On the odd time a layer opens - it is blank.

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Adobe Employee ,
Sep 24, 2024 Sep 24, 2024

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Hi @rickb42811744 @Sarah38914376ukun,

 

Sorry for the delayed response and troubled experience.

Please let us know if you are still experiencing this issue. 

If you’re still experiencing this issue, I encourage you to share any additional details or steps that led to it. This will assist us in diagnosing and fixing the issue more effectively.

 

Thank you for your patience and understanding as we work to make things right.

 

~Tariq

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New Here ,
Sep 24, 2024 Sep 24, 2024

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Hello Tariq,

 

The issue is still unresolved and my original post explains everything I have tried. To be honest, I gave up trying to resolve this on my own ans nothing I do corrects the issue.

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Adobe Employee ,
Sep 27, 2024 Sep 27, 2024

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Hi @rickb42811744

 

Thank you for the response. 

 

I checked your account using the email ID you are logged-in on Community, i found no active subscription. If you have a different email ID associated with Adobe Products subscriptions , please share that via "Private message" - click on my profile > on the top left corner > click on "Message" button.  Also, let me know if the susbcription on your machine is personal purchase or being provided by your work - that it can be turned off by your Admin. 

 

I will be waiting patiently for your response. 

~Tariq

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