Acrobat Pro Request for e-Signature not available in app

[rickb42811744]

Our IT department recently upgraded me to a new Windows laptop, migrating all apps, including Adobe Creative Cloud. From there, I installed the latest version of Acrobat Pro, and also updated to the current version 2024.002.20991 | 64 bit. Before the new laptop, I was able to Request e-Signatures directly from the Acrobat Pro desktop app. As of now, after uninstalling and reinstalling Acrobat (plus recent update) and Creative Cloud, I do not see an icon or have the ability to request e-signatures through the Acrobat Pro desktop app. 

Among other things, I have tried:

- reassigning the registry key to: 1 (as old posts suggested)

- switched back and forth between the NEW design and OLD design

- logged out/in from Creative Cloud

- restarted my laptop

I do have a license for Adobe Sign, so I can at the least use the online tool to request signatures, but I prefer to stay within the app.

Has anyone else had this same issue? How did you resolve the issue?

[Sarah38914376ukun]

Yes - have been unable to Request e-Signatures within the desktop app for about a month.

The tool is visible but is unresponsive.

On the odd time a layer opens - it is blank.