Acrobat pro se ferme lorsque je réduit la taille du fichier

New Here ,
Apr 29, 2022 Apr 29, 2022

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Bonjour, lorsque je réduit la taille du fichier Acrobat pro se ferme, impossible de faire cette manip avec n'importe quel fichier

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Crash or freeze

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Adobe Employee ,
Apr 29, 2022 Apr 29, 2022

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Hi Marianne,

 

Sorry to hear about your experience.

As per the description, it looks like Acrobat is crashing upon reducing the file size. Does it happen when you are trying to reduce any specific PDF file size or any random pdf? 

Please check the following details:

1- Make sure you have the latest version installed Open Acrobat>help>check for update

2- Check with a file that isn't a very larger one. 

3- Or first change the following preferences setting 

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

 

Thanks,

Akanchha 

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New Here ,
May 03, 2022 May 03, 2022

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Bonjour,

la dernière version est installée

j'ai testé sur un fichier léger

et quand je veux accéder aux préférences Acrobat se ferme

Merci de votre aide

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