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Acrobat Pro upddate keeps crashing

New Here ,
Feb 14, 2024 Feb 14, 2024

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Windows 10, 64 bit

 

It automatically updated last month, but gave me 32 bit for some reason.  That crashed constantly.  So I uninstalled it the other day and downloaded it again.  This time it gave me 64 bit automatically.  That worked fine for a day or two, now it's crashing and useless.

 

What happened?

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Crash or freeze , Install update and subscribe to Acrobat

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New Here ,
Feb 14, 2024 Feb 14, 2024

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It was the update off Adobe's website, a paid subscription.   The error says, "Something went wrong.  A running instance of Adobe has caused an error."

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Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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Hi @John354617112vqv,

 

Is this crash, consistently reproducible?

Can we get the crash dumps for further analysis of this issue?
 
Also, please share the version of the acrobat that you're using.
 
Thanks,
Aakash

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