Acrobat Pro / Use on Lenovo Notebook

[Nicola346308184iy0]

I am paying for Acrobat Pro, but when I try to use it for editing Pdfs, I don't have access to full suite of editing tools (i.e. replace text, insert text, etc). Is this an issue with the gardware or software (or user!)?! I need this resolved urgently as I am unable to work without it. Please help!

[gary_sc]

Hi, @Nicola346308184iy0, this is not meant to sound simplistic, but are you USING Acrobat Pro? 

Adobe has a sick joke around this that there is Acrobat Reader, Acrobat Standard (for PCs only), and Acrobat Pro. A quick look will verify that you are using Acrobat but it sometimes requires you to verify that you are using Acrobat Pro. Please look at the name of your application in the About Box, and verify which version you are using. 

You'd be amazed at how many slip up on this.

[Nicola346308184iy0]

Hi @gary_sc , thank you so much for reply. I can't see an 'About' bo, but the Overview tab shows me:

I used to use the software to mark up Pdfs when I was in-house, but since I got my own subscription I just have not been able to make it work 😕

I think the screenshot confirms I have the Pro version?

With thanks again,

Nicola

[gary_sc]

Ah, I think I see the problem. Look at the right side of the screenshot you showed me. It says that you canceled the plan.

 

What I think has happened is that you are using the subscription that you had when at work, but now that you are paying for it, the paid version has reverted to the Acrobat Reader version (with no editing capabilities). What you need to do is to log out of your ex-company's login code and into your own code. If you need help with this, contact Adobe's help to square this away so that you are accessing the correct version of what you are paying for. 

The number for Adobe's call-in support is 800-833-6687

Good luck!

Oh, BTW, to verify which version you are using, it is normally irrelevant what the web says you are using, you need to look at the actual application itself. Fortunately, your screenshot shows that the version you are logged into is no longer viable.

[Nicola346308184iy0]

Thank you again, but I am supposed to have access until 28th January (stupidly I have been paying for a personal account since 2021). It was originally registered on a MacBook Air which I haven't had since 2022. I've tried adding this device, but without the serial number / redemption code which I can't find, it seems impossible. I feel like a real idiot! I hate to ask, but any more ideas @gary_sc ?

[Nicola346308184iy0]

Btw, the support number is not recognised when I try calling from my mobile in the UK 😕 !

[gary_sc]

You will need to call Adobe support. Just google for the Adobe support number; that's how I found the number I provided to you.

Please be aware that these forums are mostly handled by volunteers like myself with no access to accounts or other personal information. I cannot help you with any details of your account. 

As far as feeling like an idiot, I sadly say that we are all in that morass. It's much easier to "put off to tomorrow what we do not wish to deal with today." I've lost money on warranties because my warranty period is over by the time I call to complain. Sadly, this is something we all do in some way or the other.

Good luck!

[try67]

To get support from Adobe you should use the chat. From there you can contact an agent via phone, too.

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)