Acrobat Pro - want it back after conversion to Adobe Acrobat PDF Pack - help please?

Report · May 12, 2025

I have had acrobat pro for years. Converted it to the PDF Pack (because I wanted to pay annually), thinking it was the same, but it is not, it does not allow me to create pdf's (on computer) or set passwords on existing pdfs. Now I want to convert back to Adobe Pro, but that is not possible? I am only offered a package solution much much more expense. Any ideas? Thank you

Report · May 12, 2025

@default22770641k1we9i The Pack isn't meeting your needs? It's meant to be a web-based service with a limited set of tools compared to the full Adobe Acrobat Pro desktop application. If you bought this within the last 14 days there is a money-back guarantee for new subscriptions.

Log in to your Adobe account (https://account.adobe.com/plans) and see when you initially purchased or converted to the PDF Pack. If it was within the last 14 days, you have a very good chance of getting a full refund. If you are past the 14-day window, getting a full refund might be more challenging.

You might need to contact customer service (this is a user forum, and isn't monitored by Adobe staff all the time). The sooner you do this, the better. Explain your situation – that you mistakenly thought the PDF Pack had the same functionality as Acrobat Pro and it doesn't meet your needs. Request a refund due to this misunderstanding and the lack of essential features you require (creating PDFs on your computer and setting passwords). You can usually contact Adobe Support through their website at the bottom of the site via chat or phone. Look for a "Contact Us" or "Support" section on the Adobe website. Also, make sure you have the details of your purchase.

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Report · May 12, 2025

@default22770641k1we9i The Pack isn't meeting your needs? It's meant to be a web-based service with a limited set of tools compared to the full Adobe Acrobat Pro desktop application. If you bought this within the last 14 days there is a money-back guarantee for new subscriptions.

Log in to your Adobe account (https://account.adobe.com/plans) and see when you initially purchased or converted to the PDF Pack. If it was within the last 14 days, you have a very good chance of getting a full refund. If you are past the 14-day window, getting a full refund might be more challenging.

You might need to contact customer service (this is a user forum, and isn't monitored by Adobe staff all the time). The sooner you do this, the better. Explain your situation – that you mistakenly thought the PDF Pack had the same functionality as Acrobat Pro and it doesn't meet your needs. Request a refund due to this misunderstanding and the lack of essential features you require (creating PDFs on your computer and setting passwords). You can usually contact Adobe Support through their website at the bottom of the site via chat or phone. Look for a "Contact Us" or "Support" section on the Adobe website. Also, make sure you have the details of your purchase.

Report · May 13, 2025

Thank you very much for taking the time! Very helpful and much appreciated! I managed to get in contact with an agent today, who changed my subscription back to what it was so yei 🙂

Report · May 14, 2025

Hello!

Glad to know that you were able to get the subscription changes, and you are up and running. Thanks for your time and cooperation on this. Feel free to reach out if you need any further assistance.

Thanks,

Anand Sri.