Acrobat Pro will not launch/save file on Mac

[williame72215551]

Hello. I am running Acrobat Pro Version 2024.005. 20320 and here is my issue: When I click "Save as Adobe PDF" through the print menu on my MacBook Pro (2021 M1 running Sequoia), I'm presented with the "Save as Adobe PDF" dialog box (for settings and after PDF creation instructions). Upon clicking "Continue" the "Save" dialog box appears and I choose a save location and click "Save". What happens after that? Absolutely nothing. Acrobat won't open and the file isn't saved. This is originating program and save location independent - in other words it doesn't matter which program I'm trying to print from nor the save location I have chosen. Conversely, If I happen to open a PDF from the Internet or a saved location, Acrobat Pro works fine. 

Here are the steps I have taken so far to troubleshoot:

1. "Show online storage when opening files" and "Show online storage when saving files" have both been disabled in Acrobat's preferences.
2. I uninstalled Acrobat Pro and then reinstalled it.
3. I enabled the user "root" to see if it was a permissions issue (which it wasn't). It should be noted i am also the admin.
4. The antivirus was disabled to determine if there was a conflict there and there wasn't.
5. I made sure there weren't other programs trying to use the document.
6. I made sure Acrobat Pro is the default application for PDF files.
7. Acrobat already has full disk control and access to files and folders

I truly am at a loss here and am hoping someone out there can point me in the right directions. Thanks very much for your time and courtesy and I really look forward to suggestions. Bill

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20421 Optional update, Feb 24, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3XmrUcS.

If you wish to uninstall the app, please use the Acrobat Cleaner tool to remove it completely and restart the machine. Install Acrobat and check. 

If the issue persists, please collect the machine's logs and share them with us for further investigation.

Thanks,

Anand Sri.