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8

acrobat pro won't start on my mac with m2 processor

New Here ,
Jan 23, 2024 Jan 23, 2024

 I have reinstalled indesign, photoshop and illustrator and all work except acrobat pro. when I install acrobat pro it stops about 60 percent and says it's done, seems like it's a little too fast during installation.

TOPICS
Crash or freeze , Create PDFs , Modern Acrobat , PDF , Print and prepress
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1 ACCEPTED SOLUTION
Adobe Employee ,
Jan 23, 2024 Jan 23, 2024

Hi @Merry_Coral98A7

 

Hope you are doing well and thanks for reaching out.

 

What happens when you try to open the Adobe Acrobat, do you get any error message? If yes, please share the screenshot of the same for more clarity.

 

Please run the Acrobat cleaner tool https://adobe.ly/47JUJTe, reboot the computer and reinstall the application using the direct link https://adobe.ly/47GzqSs and see if that works.

 

Note: Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

 

~Amal

Regards
Amal

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Adobe Employee ,
Jan 23, 2024 Jan 23, 2024

Hi @Merry_Coral98A7

 

Hope you are doing well and thanks for reaching out.

 

What happens when you try to open the Adobe Acrobat, do you get any error message? If yes, please share the screenshot of the same for more clarity.

 

Please run the Acrobat cleaner tool https://adobe.ly/47JUJTe, reboot the computer and reinstall the application using the direct link https://adobe.ly/47GzqSs and see if that works.

 

Note: Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

 

~Amal

Regards
Amal
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New Here ,
Jan 23, 2024 Jan 23, 2024
LATEST

Thank you very much, now it works and it seemed that the link I got to install acrobat pro was better than the one in the creative cloud program

Jan-Inge

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