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1

Acrobat Pro wont stay open

Community Beginner ,
Nov 01, 2022 Nov 01, 2022

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About a week ago, I was creating a fillable form pdf. Until then, Acrobat Pro worked fine. The program crashed and now, each time I open a pdf, it closes within 10 seconds. If I try to open acrobat first, it closes in seconds as well. 

I can't get to a help file, I can't run it at all. I cant create a dump file as acrobat does not appear in my task manager. I've tried the distiller and there does not seem to be anything wrong. I tried creating an hkey as suggested here https://helpx.adobe.com/acrobat/kb/acrobat-dc-closes-after-launch.html
I have deleted acrobat, creative suite, etc from the computer and reinstalled it with the latest version and I still can't run the program. It closes before I can do anything. 

I can get acrobat to work on other computers but not on the main computer I use EVERY DAY. 
I have tried all the fixes in this forum and nothing works. HELP?!?!

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Crash or freeze

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Adobe Employee ,
Dec 06, 2022 Dec 06, 2022

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Hi @barbara25882743y0mn,

 

Hope you are doing well. Sorry for your experience with Acrobat.

 

We want to suggest you a few troubleshooting steps:

Go to Help-> Repair Installation.

 

If this does not help, please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.

 

Look forward to hearing from you.

 

-Souvik.

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