Acrobat Pro X combine context menu is present, it's just blank.

[James Love]

The right-click context menu to combine files was available two days ago at the latest.  When I tried to use it today, the placeholder is there, but there is no text.  The entry still functions as intended, it's just annoying.  See the pic.

Any thoughts? <edit> I've done an uninstall/reinstall, manually registered the .dll, and done inverted jumping jacks, all to no avail.

[Guest]

I had this same behavior on a Windows 7 64bit Dell machine and had tried all the suggestions posted here with no results.  Oddly enough the entries are back in my context menu today!??!?!?

I don't recall any notification that there was an update available...  anyone check theirs again?

running Acrobat Pro 9.5.4

[JonWPI]

Yes, mine is back too! Yea!

That is odd. No updates to my knowledge. Still shows as Acrobat X version 10.1.6. Also no Windows updates occured last night according to my logs.

Weird, but I'm glad it's fixed.

[describer99]

Not for me. I'm still having the same problem. I wonder what changed.

[M_Mauro]

Still having the issue here.. maybe a reboot is required? this is very strange that this issue is coming and going like this.

[Ali4Dimension]

I tried all the suggested methods with regards to registery and permissions and all that, but the problem is still there and its so annoying. I also tried uninstall/reinstall, repair and everything you can imagine, it only happens on my win7 enterprise at work, my home computer, win 7 pro. is fine, same version, same update and everything, but nothing goes wrong at home, its just the work one that I need the most. any idea? btw, I have checked for win updates, nothing has happened recently except for adobe update in feb.

Thanks

[JonWPI]

I agree it's annoying, but you can still use the combining feature. It's just that the right-click menu shows a blank instead of "Combine supported files in Acrobat. If you click the blank spot (where the text should be) it still will perform the command just like it always has.

[franck_]

Mine is not back. Is someone from ADOBE reading these forums? It's amazing that nobody there took a moment to at least answer since so many people have this problem.

This is a bug that has been going on for year, Google is full of it, back to 2009!

[M_Mauro]

The disappearing content menu I think is the bug to which you are referring but this is a different beast. Closely related though however the fixes for the disappearing context menu do not solve this problem.

[jlinderIKON]

Mine is back too after a reboot.

[JonWPI]

Well mine is gone again. It was back for a few days, but was blank when I tried it this morning.

[M_Mauro]

Still blank here. Even after reboots.

[drubin3]

I'm inthe same boat. Win 7 Ultimate 64-bit. Acrobat X (10.1.6)

[JonWPI]

I tried using Adobe's online chat help, but they said they can't provide support because Acrobat X is not the latest version. When I asked how to get support for this issue the tech directed me to their forums (even though I had already provided him with a link to this thread) After that point nothing I typed would go through, so apparently their chat system has as many bugs as Acrobat.

[TinCanFury]

had this problem, the following link solved it for me (though with 9.0 and not 64bit)
http://acrobatninja.blogspot.com/2011/03/missing-convert-to-adobe-pdf-context.html

[franck_]

Thanks but that solution in mentionned all over this discussion. For a lot of us it simply doesn't work.

[Guest]

Have a look here and check the permissions on the mentioned registry entry:  http://forums.adobe.com/thread/1026276?tstart=0

[franck_]

Yes, I had read this post and tried it; it did not work for me either.

[drubin3]

Ok guys. Here's the story. I too have tried all the previously suggested ideas with no luck. (including this one with the changing permissions in the registry.)

However, I must have not followed the instructions EXACTLY the last time I tried it, and figured I'll give it one more shot. And it WORKED!! Make sure to change the permissions for BOTH paths/keys (whatever its called) listed in the instuctions. 

This hopefully seems to finally have fixed it for me... nothing else was done other than this...no updates or programs were installed/uninstalled.

The instructions are not hard at all, and most of you sound like you know your way around the registry, but for those who don't... just be careful. Messing up your registry can cause more issues than just a "blank Acrobat context menu".

One other thing I did after changing the registry permissions was to right click on My Computer> Manage> Local Users and Groups>Users> RIGHT CLICK on your user>Properties> click the "Member of" tab and I removed it from all groups and then added it again just to the "Administrators" group.

Everything started working after I made these changes. I'm sorry if my instructions were a bit unclear, but I'm sure someone can explain it better if anyone is having trouble following them.

[M_Mauro]

yeah those instructions are pretty bad.. can you at least provide a step by step as to what you did from the beginning?

thanks.

[drubin3]

Yeah... just reading it over now and you're right. They are horrible.

Sorry!

Unfortunately, I don't have the time to write up the long version right now (I've got two huge exams tomorrow), but I was hoping you could figure out what I was talking about based upon the comment I was replying to.

Anyway, try starting off by following the instructions to change the registry permissions that are at http://helpx.adobe.com/acrobat/kb/error-1402-error-1406-acrobat.html#main_Vista_and_Win_7 (link is for Windows 7/Vista, but just scroll down if you need XP instructions).

The instructions on there are not the clearest (which is why I didn't do it right the first time around), but if you follow them carefully, you should be ok.

I don't have the time to write up the second part now either, but can you first try changing the registry permissions and then we'll go from there?

Can someone try this and let me know if it helped you too? If so, can you possibly write up a step-by-step explaining it clearer?

[Ali4Dimension]

Awsome, Worked like a charm, Thank you so much, you are a life saver , I cant thank you enough , a big Kudo

Ali

[drubin3]

Hold your horses for one more second...

Did you try rebooting your computer and checking to see if the issue remains fixed?

[Ali4Dimension]

Yeah, you were right, it came back , but I figured that if I remove google drive it fixes it. I happend to know it by accident, cuz I didnt have this issue at home and once I installed google drive app, it reproduced the problem, went back to my office next day, uninstall the google drive app, repeated the solution offered above, it fixed it permanently, even now after couple of weeks still working fine.

sorry for my horses though, lol

hope it helps

cheers

Ali

[Tonicuea]

This solution doesn't work !!!

[James Love]

Well, it may not be the recommended way, but it's the way that worked for me.  DISCLAIMER:  THIS IS WHAT FIXED IT FOR ME on a Win7-64 system with Acrobat X (10.1.6).  Your results my vary, including, but not limited to: broken windows, broken acrobats, & meteor strikes.

First of all, if you don't feel comfortable futzing with your registry, DO NOT attempt.

1. Use REGEDT32 and navigate to [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\]

2. EXPORT this key and save it somewhere safe (you know, just in case)

3. DELETE [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\ShellEx]

4. Exit REGEDT32

The change should be immediate, and from approximately 60 reboots, it appears to remain persistant.  Total function seems to be restored.

Please mark this answer as helpful if it worked for you.  If this fix does not work for you, you can easily restore the key that you deleted by opening up the saved *.reg from your earlier export.