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ACROBAT PRO XI 11.0.23 - THE COLOR YELLOW IS NOT SHOWN

New Here ,
Jun 18, 2019 Jun 18, 2019

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I have been making PDF's for my company for over 20 years.  I convert Excel Reports to PDF's daily.  My Excel report can be 100's of pages long and when I have data in the report that is considered bad or near bad the cell is colored red or yellow respectively to highlight that data.  Converting to PDF has always been flawless and all colors transferred properly..

Now I convert and my Acrobat does not show the color yellow.  Still the report is sent to others and read in Acrobat or Reader and the yellow appears as it should.

I also noted I can not highlight anymore.

I checked for updates and found I have the lates version.  I did a Repair also.

What's up?  How can I correct this issue of not seeing Yellow or versions of yellow?

Thanks for your help.

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correct answers 1 Correct answer

Adobe Community Professional , Jun 19, 2019 Jun 19, 2019
Is yellow missing from any other documents?The color may be missing because of an accessibility setting. If that's the case, go into Acrobat's preferences, then select the "Accessibility" category. Is the "Replace Document Colors" checkbox selected? If so, uncheck it. If it was checked, chances are that your yellow will be back.

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LEGEND ,
Jun 18, 2019 Jun 18, 2019

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What version do you have? Please don't say "latest" because we see many problems caused because the updates fail.

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LEGEND ,
Jun 18, 2019 Jun 18, 2019

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Sorry, I see you gave the version in your original title. 11.0.23 is the final update to Acrobat XI but it has been discontinued for many years. So getting up to date MIGHT help.

Did I understand correctly that the SAME PDF FILE sent to other people works ok for them?

Also, what happens when you try to highlight, exactly?

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New Here ,
Jun 18, 2019 Jun 18, 2019

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Yes others receive the PDF correctly showing the yellow highlighted text box.

I try to highlight other PDF's (one's that could be highlighted in past) and color does not show. But when clicked on it showed boundary of what would be highlighted.

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Adobe Community Professional ,
Jun 19, 2019 Jun 19, 2019

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Hi Windmi,

How are you applying yellow in Excel?

Do other Excel colors show up in Acrobat?

~ Jane

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New Here ,
Jun 19, 2019 Jun 19, 2019

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I apply yellow, red and other colors to my Excel spreadsheet 2 ways:

  1. As a direct fill for a cell found using Format Cells on the home tab of the menu bar.
  2. As a condition format.  If the cell number meets a certain criteria the cell will fill with color, yellow or some other color.

Up until last week I would print in Excel to PDF and have no issues.  The PDF was opened in my Acrobat and all formatting and colors appeared.  Now Yellow does not appear using my Acrobat.  All other formatting and colors appear.

When I mail the PDF to my phone or other individuals with  Adobe Reader.  They see all colors even Yellow.

Also I noticed previous PDF's given to me by clients that had paragraphs highlighted and opened in my Acrobat, the Highlighting was not visible no mater what color.  But you can still click on highlighting boundary and delete same or open the "pop up note".

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Adobe Community Professional ,
Jun 19, 2019 Jun 19, 2019

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Is yellow missing from any other documents?

The color may be missing because of an accessibility setting. If that's the case, go into Acrobat's preferences, then select the "Accessibility" category. Is the "Replace Document Colors" checkbox selected? If so, uncheck it. If it was checked, chances are that your yellow will be back.

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New Here ,
Jun 19, 2019 Jun 19, 2019

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Fantastic.  Thanks for the answer.  I have no idea how that happened.  Have a great day

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Community Beginner ,
Nov 26, 2020 Nov 26, 2020

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Great solution. As well as yellow missing from documents I noticed that "white" was missing when I tried typing (for example, typing the name of a river in white on a black background). Your solution also fixed that problem! Many thanks.

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New Here ,
Apr 13, 2021 Apr 13, 2021

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This is the best and brilliant answer. Problem solve... yellow highlight returned.

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New Here ,
Jul 17, 2021 Jul 17, 2021

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FINALLY!  I have been searching for this answer for YEARS! As soon as I unchecked the replace colors option everything works. You are a genius!

 

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New Here ,
Jun 18, 2019 Jun 18, 2019

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see title Version noted....

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LEGEND ,
Jun 18, 2019 Jun 18, 2019

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So... you cannot highlight any PDF?

How about old PDF files, from before the problem. Do they show the yellow colour?

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New Here ,
Jun 18, 2019 Jun 18, 2019

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Yes I can not highlight any PDF.  Even past or old pdf's that were once highlighted.  However, you can click on text that should be highlighted and see boundary of text that should be highlighted. 

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LEGEND ,
Jun 18, 2019 Jun 18, 2019

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I may have been assuming something. Is there a yellow colour in the Excel spreadsheet (which you should see in the PDF)? Or does the yellow colour come only from your highlighting?

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New Here ,
Jun 18, 2019 Jun 18, 2019

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Yes from Excel conversion to PDF and yes when I want to highlight an existing PDF.  Both not showing in my Acrobat on my computer but on other individuals computers or cell phones.

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New Here ,
Jun 19, 2019 Jun 19, 2019

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Any further comments of conclusions to correct this matter?

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