ACROBAT PRO XI NOT WORKING

[Peter_O_Sullivan]

Subject: Your Adobe Case ADB-14007272-F7X6 CRM:00808000002405

I have followed the guidance in the email below

It is still not working

Same experience & getting nowhere… and wasting my time

Please help me sort this

Thank you

From: Adobe Customer Care <adobecustomercare@adobe.com>
Sent: 09 July 2020 13:28
Subject: Your Adobe Case ADB-14007272-F7X6 CRM:00808000002405

Your Adobe Case ADB-14007272-F7X6 Dear Peter, Greetings for the day!    Hope you are doing well!!! This email is with reference to your issue related to Acrobat XI . Please try to install the update for the Chrome and then reinstall the application from the below mentioned link . Here the download link for Acrobat Xi Pro :- https://trials.adobe.com/AdobeProducts/legacy/99CABBAC-C975-4A06-8D99-064C6871EE80/APRO/11/win32/Acr... Patch file for Acrobat Xi update from 11 to 11.0.23:- https://supportdownloads.adobe.com/detail.jsp?ftpID=6259 How to download and extract and install file:-  Let me guide you ,Follow the below mentioned steps to install the software:-  (1) Kindly download the  both files completely.  (2) After that click on .exe file.  (3) and extract the .exe file click on  "setup.exe".  (4) then sign in with your Adobe ID.  (5) License the Software >Enter serial number and activate your application.  After that please try to open the pdf online through chrome.And if it still do not works then please go through the below mentioned link and post your query on the below mentioned link and the team of experts who are trained for it would help you with the resolution with in 24-48 hrs. https://community.adobe.com/ Feel free to contact us via Chat support 24*7, or via call support at  1800-833-6687 Monday to Friday,If you face any further issue regarding adobe products or subscriptions  . https://helpx.adobe.com/contact/phone.htm Stay Safe!!! Thanks for working with us,  Adobe Customer Care   For a list of support phone numbers, please visit our Contact page. To review your case history, log in to your Adobe account. If you have difficulties logging in, consult the Adobe ID and Membership FAQ. Follow Adobe on Twitter, Facebook, and the Adobe Forums. Adobe, the Adobe logo, Adobe Marketing Cloud, and the Adobe Marketing Cloud logo are either registered trademarks of Adobe in the United States and/or other countries. © 2019. Adobe. All rights reserved. To manage your email subscription settings, click here.

[try67]

What is not working, exactly? What have you tried, and what were the results?