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Acrobat "Fill & Sign" not showing in Tools list

Community Beginner ,
May 30, 2023 May 30, 2023

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Fresh install on Windows 11 of Creative Cloud suite apps. Acrobat is ommiting "Fill & Sign" from the tools list. I've tried a reinstall and logout / login to no avial. Please advise?

TOPICS
General troubleshooting , PDF forms , Security digital signatures and esignatures

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Community Beginner ,
May 30, 2023 May 30, 2023

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Same issue, since today ...please fix 

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Adobe Employee ,
May 30, 2023 May 30, 2023

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Hi @Salam26554820umf0 

 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the version of the Acrobat DC and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version (may Release) 23.01.2017X installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to sign the pdf file online here https://acrobat.adobe.com/link/tools/?group=group-sign and see if that works for you.

 

 

Regards
Amal

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Community Beginner ,
May 30, 2023 May 30, 2023

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Hi Amal,

 

We have tried everything, repair installation, uninstall and reinstall, we tried acrobat removal tool and reinstall after. Acrobat Version 2023.001.20174 64bit.

 

Fresh windows install and brand new laptop with windows 11 Pro. Signature not working all, icon do not exsisit nor functinality, we are not new users with adobe acrobat.

 

 

 

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Adobe Employee ,
May 31, 2023 May 31, 2023

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Hi @Salam26554820umf0 

 

Sorry to hear that, please go through the suggested steps shared in the help article https://community.adobe.com/t5/acrobat-discussions/troubleshoot-missing-tools-and-adobe-cloud-storag... and see if that works.

 

~Amal

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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HI Amal,

We tried all three solutions provided in the link and non worked. As well we test on another new installation on another laptop same issue.

Seems something is wrong with the latest release.

How can we revert back to a previous version of Adobe DC than the current one.

 

Thank you. 

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New Here ,
Jun 01, 2023 Jun 01, 2023

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We have the same issue, new win11 PC, no fill and sign available. We have uninstalled, repaired, tried a reg edit and nnothing has worked. Any solutions please Adobe?

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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The only work arround that we are able to do is to install the 32bit version and remove the 64bit.

The Acrobat Pro DC 64bit version still required some optimization , here is the link for 32-bit and I tried, it's working perfectly. Link below.
https://trials.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/win32/Acrobat_DC_Web_WWMUI.zip

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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Issue is universal, no Fill & Sign tool even before opening a PDF, no variation between PDFs. Newest Windows 11, newest Acrobat version to date. Resetting preferences link wasnt helpful

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New Here ,
Mar 05, 2024 Mar 05, 2024

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I am having the exact same issue in 2024. No Fill and Sign option whatsoever. It's kind of annoying to see something so essential dismissed entirely by Adobe. Like, if your one and primary use is to quickly sign documents with a paid PDF app, and you just can't do that, and the company doesn't even fix an option that should be there, what does it say of them? Hoping for a fix.

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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Hi there

 

We are sorry to hear that.

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

 

~Amal

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