Acrobat "fill & sign" not working

[Avner2711924837ts]

Hi,

I have purchased a copy of "Pro" with a discount for NGO.

before I have upgraded from the free version, I had the "fill & sign" wokung properly.

after I uninstalled the free version & Installed the Pro:

- the button "fill & sign" at the top bar is there - but doesn't activate anything.

- there is no "fill & sign" at the right bar or at the "More Tools" screen.

I tried different suggestions that was posted here at the forum - changing the "Language" or "Signatures" under "Preferences" - didn't fix the problem... 

[AkanchhaS]

Hi @Avner2711924837ts 

Sorry to hear about the trouble caused.

Please share the exact version of the Adobe Acrobat Pro license you purchased. 

The trial version of Acrobat you were working on earlier was Acrobat DC. Have you tried activating the same installed product or reinstalled the one you purchased?

 If you see the Fill & Sign icon available at the top but not functioning. Then you may try uninstalling the applicate once and then reinstalling it. 

Thanks,

Akanchha

[Avner2711924837ts]

Thanx for the quick reply.

I just tried to reintall - no change.

ver:

[AkanchhaS]

Thanks!

It's the most recent patch installed. Try deleting the application using a cleaner tool 

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

now reinstall it: https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html 

Let us know if it still doesn't work. 

Thanks,

Akanchha 

[Avner2711924837ts]

Did not Work...

[AkanchhaS]

Thanks for confirming. 

Allow us some time to discuss it further with our product team. Will get back to you.

~Akanchha 

[Avner2711924837ts]

Hi,

I still have that problem.

could you assist?

[Edward28691835ti44]

Try going to Programs and Features. Selecting acrobat and hit change.

Make sure the language is set to just English and not English with Arabic support.

Worked for me