• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Acrobat Reader can not open PDF files

New Here ,
Jun 10, 2024 Jun 10, 2024

Copy link to clipboard


Recently Acrobat reader hangs when I open some PDF files.  I have tried them on two different computers. One running Windows 10 and a brand new laptop running Windows 11. I have many old PDF files which used to open correctly, but now some, but not all, hang up when I try to open them. Older files open fine, but ones created in the last 4-5 years do not open. It does not seem to be file size related.

The files open correctly using a browser or Foxit. And they open if I generate the PDF using PrimoPDF instead of using the export PDF option in the word processor. However, Primo does not generate Internet links and the files are much larger. It may be related to the imbedded Internet links.

This only started happening in the last month or so.

Attached is a sample file.


Crash or freeze , PDF






Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation