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Acrobat Reader imbedded video issue

New Here ,
Jul 22, 2020 Jul 22, 2020

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My system;

OS Windows Pro 64bit

ver 10.0.19041 Build 19041

16gb Ram

NVIDIA GeForce GTX 970

Adobe Acrobat Pro DC Ver. 20.009.20097.57037

Acrobat Reader DC  ver. 2020.009.20074

Problem;

I have imbedded an 11 mg MP4 video file in an 8-page PDF catalog. This file displays and plays properly when opened in Adobe Acrobat DC. When I open the file using Acrobat Reader the sound plays fine but the video image is of audio feed display.

 

What have I tried;

- Using different video files, the same negative results

- repaired both programs, no improvement

- tested on a separate machine (Surface Pro 3) with the latest version of Reader, the same negative result.

- Google and Adobe Forum search with no similar issues found.

Link to PDF file (98 MB) https://drive.google.com/file/d/1q3xI0eHBfiomzojwPdBJV3qvOm-e_V_v/view?usp=sharing

I have attached screen captures of the file playing in Acrobat DC and Reader.Acrobat_DC.PNGexpand imageAcrobat_Reader_DC.PNGexpand image

TOPICS
Rich media and 3D

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