Acrobat Readers detected as Standard

New Here ,
Mar 29, 2022 Mar 29, 2022

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Greetings

On many of our users computer running on Windows 10 64bit, Acrobat Reader is suddently detected by Windows as if it is Acrobat Standard, so it ask the user to login to their Adobe account which of course they don't have.

 

To correct this issue we started by uninstalling this "Standard" version and reinstall Reader the usual way but every time the users restart their computer, the problem is comming back.

We tried this tool:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

but same result

We then tried to install the "offline" 32bit version of Reader which correct the problem for some users but not for all of them. The last case I faced, Reader transformed itself into Standard and now even ask for the admin credential to start.

 

Any advice?

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General troubleshooting

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correct answers 1 Correct answer

Adobe Community Professional , Mar 29, 2022 Mar 29, 2022

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Adobe Community Professional ,
Mar 29, 2022 Mar 29, 2022

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