Acrobat Rhythmically Lagging

Report · Jan 03, 2025

I have the whole CC suite. I use Photoshop and Illustrator regularly on this relatively new, powerful Windows 10 machine with no problem.

But when I try to edit (or even open) an existing PDF in Acrobat, it usually freezes up, the "wait" pointer or "busy" pointer, for ten to sixty seconds, then goes back to standard pointer for just a second or three, then back to the wait or busy for another long period, back and forth.

I can sometimes actually do something quick, like click to select or insert, for the seconds it's the normal pointer, but often cannot.

It will do this for five or ten minutes, then eventually will start behaving normally, and I can use it.

This is a real problem when I'm needing to get something done for a client in a timely fashion.

Rebooting doesn't help.
It's the latest version of Acrobat (According to CC).
My machine has 32 gigs of RAM, a 12th gen i5-12600K that handles Photoshop just fine, and is booted on an SSD.
It happens with small or large PDFs

Any ideas?

Report · Jan 21, 2025

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure that you have the latest version of Acrobat installed on the machine: 24.005.20320. Planned update, Dec 10, 2024. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. To identify the current installed version, please see this article: https://adobe.ly/3PGjqcF

For updates, see this article: https://adobe.ly/3PHRVz9

If the issue persists, please use Acrobat cleaner tool to remove any corrupt or conflicting installation files: https://adobe.ly/3WtyvSt

Restart the machine, and install Acrobat: https://adobe.ly/3WqWnq3

Let us know how it goes.

Thanks,

Anand Sri.